Error -6000, -83: "An error occurred when QuickBooks tried to access the company file"

What is happening

When QuickBooks attempts to open a company file, one of the following errors is returned:

• An error occurred when QuickBooks tried to access the company file. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . Please try again. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-6000, -83).
• You do not have sufficient permissions to the specified folder. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . To use QuickBooks in a multi-user environment, you must have read/write access and create/delete rights to the folder where the company file is stored.

How to fix the problem

Errors that occur while setting up or working in multi-user mode can be time-consuming to diagnose and correct. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . To help investigate and resolve the error, Intuit recommends downloading the Network Diagnostic Tool, which analyzes whether your computer and network connection are set up properly for multi-user mode. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . If the tool doesn't help you resolve the error, you can return to this article and try the solution described here.

Several tasks can help resolve the issue. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . Step through the tasks in the order listed. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . After completing a task, try to open the company file again. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . If the file opens without errors, you don't need to perform the remaining tasks.

Tasks to perform:

• Update QuickBooks to the latest release.

  Ensure you have updated QuickBooks to the latest release.

• Copy the company file to a local drive and try to open it.

  1. Open the folder that contains the company file.
  2. Right-click the file name and select Copy.
  3. Right-click an empty area on your Windows desktop and select Paste.
  4. Open QuickBooks and then open the company file on your desktop:
     • If an error still occurs, refer to the instructions for verifying and rebuilding the QuickBooks company data.
     • If the company file opens successfully, you fixed the problem. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . Now:
       1. Open the folder that contains your original (damaged) company file, and rename the file by adding "OLD" or "DAMAGED" in the file name prefix. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . For example, if your original company file name was "CompanyFile", rename it as OLD_CompanyFile or DAMAGED_CompanyFile. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . See Renaming files in Windows for instructions.
       2. Close QuickBooks.
       3. Right-click the company file on your desktop and select Copy.
       4. Open the folder where the company file was originally stored.
       5. Right-click an empty area in the folder window and select Paste.
       6. Open QuickBooks and open the company file from its original location.

• Check that permissions to access the file and folder are set correctly.

  Check permissions for users first and then installation folders. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . Verifying and setting sharing permissions varies by Microsoft Windows version.

  Note: Do these steps on the computer hosting the file, not across the network.

  For Users:

  • For Windows Vista, see Setting access permissions for QuickBooks in Microsoft Windows Vista.
  • For Windows XP, see Setting access permissions for QuickBooks in Microsoft Windows XP.

  For installation folders:

  • To ensure the permissions for QuickBooks installation directories are set properly, use Permissions for Installation Folders.

• Ensure the firewall or security software on the hosting computer isn't blocking access to the service.

  Add certain QuickBooks files as exceptions to firewall or security software. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . Due to the complexity and number of available firewall programs, Intuit can't provide support for specific firewall issues. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . Refer to the manufacturer's information for instructions.

  • Hosting computer: Check the firewall software on the hosting computer. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . Add the QBDBMgrN.exe file to the list of exceptions in the software.
  • Workstations: Check the firewall or security software on each workstation computer. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . Add the qbw32.exe file as an exception in the software.

• Scan the folder containing the company file with the QuickBooks Data Server Manager to verify the necessary .ND (network data) files have been created.

  1. Click the Windows Start button and choose Programs > QuickBooks > QuickBooks Database Server Manager.
  2. In the QuickBooks Database Server Manager window, click Add Folder and browse to the folders containing the company files.
  3. When all folders are added, click Scan.
  4. The data files appear under QuickBooks company files found. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . Click Close.
  5. Browse to the folders containing the company files and make sure the file <filename>.ND was created for each company data file.

• Verify that hosting is enabled correctly on the server and is turned off on all the workstations.

  Note: Perform the following steps on the host computer (not on the workstations).

  1. Right-click the Windows Taskbar and select Task Manager.
  2. On the Processes tab, in the Image name column, find QBDBMgrN.exe. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . You can click the column heading to alphabetize the list.
  3. If QBDBMgrN.exe does not appear, be sure the service QuickBooksDB19 (QuickBooks 2009), QuickBooksDB18 (QuickBooks 2008), QuickBooksDB17 (QuickBooks 2007) or QuickBooksDB (QuickBooks 2006) is on the computer and is starting correctly.
     1. Ensure that you are logged in to the computer as a Full Administrator (check with your IT Admin).
     2. Click the Windows Start button and choose Run. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . Enter services.msc in the Open field, and then click OK.
     3. Find QuickBooksDB19, QuickBooksDB18, QuickBooksDB17 or QuickBooksDB.
     4. Be sure the startup type is Automatic, and that the service is currently started.
        • If the service is not started, right-click it and select Start.
        • If the startup type is not Automatic, double-click the service, and on the General tab, from the Startup type list, click Automatic.
     5. If the service does not start, you might need to reinstall the Server Only installation. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . Grant QBDataServiceUser19, QBDataServiceUser18, QBDataServiceUser17 or QBDataServiceUser full administrator rights on the computer. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . See Setting permissions for QuickBooks installation directories. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . Ensure the correct username is running for your specific version.
  4. In the QBDBMgrN.exe row, verify that the entry in the User Name column is correct.
     • For QuickBooks 2009, the entry should be QBDataServiceUser19.
     • For QuickBooks 2008, the entry should be QBDataServiceUser18.
     • For QuickBooks 2007, the entry should be QBDataServiceUser17.
     • For QuickBooks 2006, the entry should be QBDataServiceUser.

  Note: Make sure the right User Name is running for a given version.

• Check for data damage in the company file.

  1. Go to the computer where the company file is located.
  2. Open the file using QuickBooks. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . Note: If QuickBooks is not installed on the machine hosting the files, copy the company file to a computer where the program is installed and follow these steps.
  3. Run the Verify utility on the data file.

• Create a new folder for the company file in case of damage to the existing folder.

  1. Right-click the Windows Start button and choose Explore.
  2. Navigate to the folder that contains the company file.
  3. Select the folder that is one level above that one in the tree. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . For example, if the company file is located in C:\Documents\Intuit\QuickBooks\Company Files, navigate to C:\Documents\Intuit\QuickBooks.
  4. Choose File >New > Folder.
  5. Enter a name for the new folder and press Enter.
  6. Set the appropriate permissions for the new folder (refer to the Setting permissions section of this article).
  7. Navigate to the folder that contains the company file.
  8. Right-click the company file name and select Copy.
  9. Navigate to the new company file folder you just created.
  10. Choose Edit >Paste.
  11. Open QuickBooks and open the company file from its new location.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. 6000 -83 6000 83 can't open error company file restore backup sufficient permissions 6000,-83 6000,83, . Fees may apply.