"Error: Rolling back action. . Installation interrupted" or "Error 1920: Service 'Intuit QuickBooks FCS' (QBFCService) failed to start"

When attempting to install QuickBooks, one of the following messages is returned:

Note: If QuickBooks release version R1 is being installed, the error message may only display "Rolling back action followed by installation interrupted."

The messages may also occur when attempting to email a form.

• This message can occur when QuickBooks is installed on a computer that has an error in its Internet connection configuration, is installed on top of an older version that may have damage, or when the installation is being blocked by Iolo^(R) System Mechanic^(R).
  
• This message can also occur when QuickBooks is installed using a non-Admin user.
  
• This error can also occur when a Hewlett Packard printer utility prevents QuickBooks from installing the QuickBooks PDF Converter. . If this error occurs during installation, click OK to bypass the error message and QuickBooks will finish installing. . The QuickBooks PDF Converter, however, will not be installed.
  
  
• This error can also occur when another QuickBooks version of the same year was previously installed. . Example: QuickBooks Pro 2007, and upgrading to QuickBooks Premier 2007.

This issue has been addressed in the latest version of QuickBooks 2007 and Enterprise Solutions 7.0.

Click the appropriate link below to download your updated version of QuickBooks:

QuickBooks Pro: http://quickbooks.intuit.com/downloads/2007/pro.jhtml
QuickBooks Premier: http://quickbooks.intuit.com/downloads/2007/premier.jhtml
QuickBooks Enterprise Solutions: http://quickbooks.intuit.com/downloads/2007/enterprise.jhtml
QuickBooks SimpleStart: http://quickbooks.intuit.com/downloads/2007/simple.jhtml

Use your existing License and Product Numbers to install the QuickBooks software:

If the "Installation Interrupted" error continues, please proceed with the trouble shooting steps below.

Getting the error during install:

Install QuickBooks in Selective Start up

If a previous QuickBooks installation of the same year was installed on the PC:

1. Uninstall the previous installation.
2. Click the Microsoft^(R) Windows Start button, and click Control Panel > Add Remove Programs.
3. Select the QuickBooks version needing removal, click Change/Remove button.
4. Click Next, select the Remove radio button, click Next and follow the on-screen instructions.
5. Reboot the PC and restart the installation.

Remove and re-install Microsoft .NET Framework 1.1:

Windows XP

1. Click Microsoft^(R) Windows^(R)Start button, select Settings, and select Control Panel.
2. Double-click Add/Remove Programs.
3. Select Microsoft .NET Framework 1.1, and select Remove.
4. Click Yes to confirm the removal of Microsoft .NET Framework 1.1.

1. Click Start button, and select Control Panel.
2. Under Programs, click Uninstall a Program.
3. Select Microsoft .NET Framework 1.1, and click Uninstall/Change.
4. Click Yes to confirm the removal of Microsoft .NET Framework 1.1.

Re-install Microsoft .NET Framework 1.1.

If QuickBooks is being installed from the installation CD, please follow steps 1 through 6:

1. Insert the QuickBooks installation CD in the CD-ROM drive.
2. Click the Microsoft Windows Start button and select Run.
3. Enter the CD drive letter (for example D:) and click OK.
   (For Vista users: click the Windows button and type the CD drive letter in the Start Search field)
4. With the QuickBooks installation folder open, locate and open the ThirdParty folder.
5. Open the DotNET11 folder and double-click dotnetfx.exe.
6. After .NET has finished installing, double-click dotnetsp1.exe (or dotnet2003SP1.exe if you are using Windows 2003) to install .NET Service Pack 1.

If the QuickBooks CD is not available, download the .NET Framework 1.1 redistributable file and .NET Service Pack 1 file from the Microsoft download sites.

If QuickBooks is being upgraded from an older version, install it in a separate directory instead of upgrading:

1. Begin the installation normally until the Select Installation Folder window displays.
2. Select Install QuickBooks 2007.
3. Click Next and proceed with the installation process.

Check if System Mechanic is installed on your computer:
There have been issues installing QuickBooks on a computer that has System Mechanic installed. . In these cases, it is recommended that System Mechanic be updated with Iolo's latest definitions. . (See System Mechanic product documentation for steps on updating the program.)

If you are still unable to install QuickBooks after updating the definition, System Mechanic will need to be uninstalled before installing QuickBooks.

If you are unable to download the newest release of QuickBooks:

Verify that an Internet connection is established:

Temporarily disable the network adapters:

1. Click the Microsoft Windows Start button, select Run, and then enter devmgmt.msc in the Open window.
   (Vista: Click the Windows button and enter devmgmt.msc in the Start Search field.)
2. Select Network Adapters to view the networking hardware.
3. Right-click each network device and select Disable.
4. Select Yes at the prompt.
5. Close the Device Manager window.
6. Install QuickBooks.

Re-enable the network adapters:

1. Click the Microsoft Windows Start button, select Run, and enter devmgmt.msc in the Open window.
   (Vista: Click the Windows button and enter devmgmt.msc in the Start Search field.)
2. Select Network Adapters to view the networking hardware.
3. Right-click each network device and select Enable.
4. Close the Device Manager window.

If this is the only QuickBooks installation on the computer:

1. Uninstall QuickBooks.
2. Rename the four folders (Windows 2000/XP), or five folders (Windows Vista), and type Old in front of each file name. . See KB 1004383 - Performing a "clean install" or "clean uninstall" of QuickBooks
3. Reinstall QuickBooks.