• I cannot open QuickBooks to find my product information
  
  
• Find QuickBooks Simple Start Product Version and Release Information
  
  
• Find QuickBooks Basic Product Version and Release Information
  
  
• Find QuickBooks Pro Product Version and Release Information
  
  
• Find QuickBooks Premier Product Version and Release Information
  
  
• Find QuickBooks Enterprise Solutions Product Version and Release Information
  
  
• Find Point of Sale Product Version Information
  
  
• Find Customer Manager Product Version and Release Information
  
  
• Find Credit Card Processing Kit Version and Release Information
  
  
• Find Invoice Manager Version and Release Information
  
  
• Find Billing Solutions Version and Release Information
  
  
• Find QuickBooks Payroll Product Information
  
  
• Find Financial Statement Designer (formerly Financial Reporter) Product Version Information
  
  
• Find Apple Macintosh Product Version Information
  
  
• I need to upgrade QuickBooks
  
  
• I received Error 1603
  
  
• I need help backing up my company file
  
  
• If you need help searching for your solution
  
  

I cannot open QuickBooks to find my product information:

If you cannot open QuickBooks press and hold down the CTRL key and then double-click the QuickBooks icon. Continue holding down the CTRL key until you see the No Company Open window. Now with QuickBooks open click on the link in this article for your version of QuickBooks. Follow the instructions for finding your product information and then click Product Updates to update QuickBooks to the latest release.

If QuickBooks still does not open right-click your QuickBooks icon, and click Properties. Click Find Target and right click QBW32.EXE, and then click Properties. Click the General tab and the Location line will tell you the year of your QuickBooks version. Click the Version tab and under Item name click File Version. To the right under Value will show you the last release update to your copy of QuickBooks. Example: 16.0D R12. The number 16 refers to QuickBooks 2006. 17 would refer to 2007 and so on. The R12 refers to release 12. Now with this information, click on the link in this article for your version of QuickBooks. Follow the Product Updates section to update your version of QuickBooks to the latest release.

If you still cannot open QuickBooks, click QuickBooks does not open when double clicking the icon, or start a new search by clicking on Search Tips.

Find QuickBooks Simple Start, Basic, Pro, Premier, or Enterprise Solutions Product Version and Release Information:

We will show you how easy it is to determine your product version, QuickBooks year, and release (update during the year):

1. Open QuickBooks.
2. Your QuickBooks [company name] will appear in the title bar at the top of the screen as well as the QuickBooks version and year.
3. Based on the product name (such as QuickBooks Pro or Premier), use the following instructions to identify the product version, edition, and release.
4. Press the F2 key to open the Product Information window. If the window does not open, press and hold the CTRL+1 (#1 key under F1) keys on your keyboard to open the Product Information window. The version (such as QuickBooks Premier), the edition (such as Contractor), and the release appear on the Product line at the top of the window.

   For example: QuickBooks: Premier Contractor Edition 2007 Release R1P.
   R1P refers to the first release of QuickBooks Premier Contractor Edition 2007.

5. Make a note of your version, edition (if applicable), and release to use in the next step.

Determine whether your release is the latest release available. If not, update your version as the initial start of your troubleshooting process. Compare your release found on the Product Information window in the earlier steps, to the Product update page. Please click on the Product Updates page and use the directions below.

1. Look at the QuickBooks version and year displayed on the QuickBooks Product Updates page under the green bar. If your QuickBooks year is different, click the orange Select a Different Product button.
2. Click Let me select my product and version from a list...
3. Click your version (such as Pro or Premier).
4. If Premier, click the edition (such as Contractor or Retail).
5. Click your year (such as 2007) and click OK. Now you should see your version and edition displayed under the green bar. If not, start back at step 1 and work through the steps again.
6. Locate the Release information section in the center area of your screen. You will see a list of What's new in release # (R#) links, (# sign is replaced with the release number). The most current release is displayed at the top of the list.
7. Comparing this release with your release we noted earlier, will tell you whether your release is the most current release. If your release is not the most current we recommend you update your version to the most current release. Click on Manual Updates and scroll down the center of the window, for the free download and installation directions.

Now that you know your product information, start a new search by clicking on Search Tips to find the solution you were looking for when you originally landed on this page.

If this article does not resolve your issue you can post a question, read discussions from other users like you, or post messages relating to your issue on the Intuit QuickBooks Community site.

Find Point of Sale Product Version Information:

To determine your POS version, open any form such as a sales receipt or voucher, and then double-click the gray bar at the bottom of the window to open the Product Information window. The version and release appear in the Product line at the top of the window.

Now that you know your product information, start a new search by clicking on Search Tips to find the solution you were looking for when you originally landed on this page.

Find Customer Manager Product Version and Release Information:

To determine the product version, select the Help menu and select About to open the About QuickBooks Customer Manager window. The version and release appear in the Release Number line. For example, v2_5mr_QBCM_V2.5R1_070214_00.

Now that you know your product information, start a new search by clicking on Search Tips to find the solution you were looking for when you originally landed on this page.

Find Credit Card Processing Kit, Invoice Manager, and Billing Solutions Version and Release Information:

Same as QuickBooks listed above.

Find Merchant Services Product Version and Release Information:

QuickBooks is used strictly as the entry point to the Merchant Services (IMS) server, so there is no version or release to access.

Find QuickBooks Payroll Product Information

1. Select the Employees menu and select Payroll Center.
2. On the left, click the Payroll tab. The subscription and its status are displayed.

Now that you know your product information, start a new search by clicking on Search Tips to find the solution you were looking for when you originally landed on this page.

Find Financial Statement Designer (formerly Financial Reporter) Product Version Information:

1. In QuickBooks, select the Reports menu and select Financial Statement Designer (FSD).
2. In FSD select the Help menu and select About Financial Statement Designer. The version appears in the About window, for example Version 4.2.0.3.

Now that you know your product information, start a new search by clicking on Search Tips to find the solution you were looking for when you originally landed on this page.

Find Apple Macintosh Product Version Information

If you are looking for the Apple Macintosh version of this article, refer to Determining the version and release of QuickBooks for Apple Macintosh.

I need to upgrade QuickBooks

If you have landed on this page but need to upgrade, please click on Upgrade QuickBooks and scroll down to How to Upgrade to the latest version of QuickBooks.

I received Error 1603

If you have received an error message displaying the error code 1603, refer to Error 1603.

I need help backing up my company file

If you need help backing up your company file, refer to Back up company files overview.

Start a new search

For Search Tips to start a new search, click Search Tips.

If you are still having difficulty after referencing all of our free support resources, please contact our Technical Support staff to submit your question online.