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Update Now
It's a good idea to frequently back up your data to a secure, remote location to prevent data loss. You can use Online Backup to automatically back up your data to secure, remote Intuit locations over the Internet. Read the following information to learn how to activate, set up, and use this critical business service. If you use QuickBooks 2011 or later, please see:
Intuit Data Protect: Frequently Asked Questions
Access your account
*
*Note: If your account is currently suspended or inactive, do not use the link above. Instead, follow the steps below in the article 'Reactivate Paid Subscriptions'.
Activate your service
How much does it cost?
System Requirements for the QuickBooks Online Backup service
Activate a free QuickBooks Online Backup service account (available with some support plans)
Install the 25GB Online Backup Full Service Plan (FSP)
Reactivate Paid Subscriptions
Change your information
Update or change credit card billing information
Change your email address
Request a password hint or temporary password
Install and set up
Download QuickBooks Online Backup
Uninstall the QuickBooks Online Backup application
Reinstall the QuickBooks Online Backup application
Firewall configuration for the QuickBooks Online Backup service
How do I know that my backed up data is secure?
Get started
Online Backup user guide
Can I use QuickBooks Online Backup for Quicken files?
Can I use Online Backup on multiple computers or restore a backup on a second computer?
Set a backup schedule
Set up scheduled Online Backups
How do I schedule an automatic backup? -
Video
Backup files
Create online backups
Online Backup activity log
How do I setup Online Backup? -
Video
Restore files
Restore online backups
Restore online backup files to multiple computers using Web Restore
How do I restore my data? -
Video
How do I do a Web Restore? -
Video
* Flash player needed to view videos.
Your account
Online Backup support tools
Error RA2047: 'File on server (LSJ) has a different Account ID'
Changing account information in the QuickBooks Online backup computer
Passwords
Error RA2006: 'Invalid Passphrase' (invalid password)
Error LA2006: password for client installation does not match server
Error LW691: 'Bad dialup networking password'; or 'LA2801: Password NotFound'
Install and setup
Error RA2042: when trying to launch QuickBooks Online Backup
Error: 'Installation has not completed'
Error: 'Unable to create folder location' when trying to open the OnlineBackup utility after downloading
Error: 'Your installation was not finished. a connection will be made to the data center'
Restore
Backup history is missing in restore functions after Online Backup errors occur LA2222, RW112, RW56, RW64
Error LA2266: when restoring an online backup file
Error LA2206: 'Unable to create restore window. EOF detected without trailer'
Web restore
Red X or problems with ActiveX controls when trying to use Web Restore
Backups
Error: 'Backup ran out of time...'
Error RA2203: when trying to create or upload an Online Backup
Error LA1001: 'Communication Link Dropped' when performing online backup
Error LA2287: when creating or uploading an Online Backup (LA2287)
Message: 'Protected Data Limit Reached' when uploading Online Backup
More ...
Error RA2816: 'Internet DNS lookup failed for r2redirector.atbackup.com; check Internet connection'
Error LA2816: 'Internet DNS lookup failed for R2director.atbackup.com. Check your internet connection'
Error LA4104: 'Invalid data format' creating an online backup
Error LA2269: 'Invalid File Size' when performing online backup
Error RA2810: 'Redirector Server unavailable (or inaccessible due to firewall), Standby'
Sign up page displays while attempting to backup data
Error: 'Unable to access [file name] in location [path]'
Error LA2211: 'Unable to Create Directory'
Online Backup freezes or locks up when creating backup, or scheduled backup does not complete
Scheduled backup
Error RA2197: Message #22197 creating scheduled online backup
Scheduled Online Backup errors: LA2222, RW112, RW56, RW64, RA2277, LA2235 and/or LA2277
Error LA2222: when creating a scheduled Online Backup
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