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My name is Chad Wadley and I am the Service Excellence leader for Intuit’s QuickBooks Customer Care team. Please share your QuickBooks support site experience with us. Whether your experience was good, bad, or fantastic, we’d love to hear from you!
1) What was your primary reason for visiting our support site today?
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Fix a problem with my product
Get advice on using my product
Get an update or download for my product
Get help installing or setting up my product
Get help with an order I placed with Intuit
Update my account information on file with Intuit
Talk to a QuickBooks support agent
Other (please explain)


2) Do you feel that your issue has been fully resolved?
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Yes No I am not sure

3) On a scale of 0-10, how would you rate your satisfaction using the QuickBooks support site to get the help you needed?
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4) Based on this interaction, how likely are you to recommend QuickBooks to a friend, colleague or family member?
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5) Please indicate how well you agree with the following statement: QuickBooks cares about me as a customer.
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6) Sometimes we need to follow up on feedback we receive. May we contact you if we need more information?

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