Was this page helpful?
Thank you!
Comments or suggestions?
May we contact you? Although a personal response may not be provided, we value your feedback.
Privacy Policy
Enter Email Address (optional)
This email is invalid
Your browser does not have JavaScript Enabled. Javascript is required for this site to run properly.
Your appear to have Cookies disabled in your browser. This web site is best viewed with Cookies enabled.
You appear to be using Internet Explorer 6. This web site is best viewed in more recent versions of Internet Explorer.
Update Now
My name is Chad Wadley and I am the Service Excellence leader for Intuit’s QuickBooks Customer Care team. Please share your QuickBooks support site experience with us. Whether your experience was good, bad, or fantastic, we’d love to hear from you!
1) What was your primary reason for visiting our support site today?
You must select an answer
Fix a problem with my product
Get advice on using my product
Get an update or download for my product
Get help installing or setting up my product
Get help with an order I placed with Intuit
Update my account information on file with Intuit
Talk to a QuickBooks support agent
Other (please explain)
Please explain your reason for coming to the QB support site.
2) Do you feel that your issue has been fully resolved?
You must select an answer
Yes
No
I am not sure
3) On a scale of 0-10, how would you rate your satisfaction using the QuickBooks support site to get the help you needed?
You must select an answer
Not at all likely
Neutral
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
Why were you less than satisfied with your QuickBooks support site experience?
Please explain what we could do to make your QuickBooks support site experience more satisfying.
Please explain why you were more than satisfied with your QuickBooks support site experience.
4) Based on this interaction, how likely are you to recommend QuickBooks to a friend, colleague or family member?
You must select an answer
Not at all likely
Neutral
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
Please explain why you are not likely to recommend QuickBooks to a friend, colleague or family member?
What could we do to improve your likeliness to recommend QuickBooks to a friend, colleague or family member?
What did we do that made you highly likely to recommend QuickBooks to a friend, colleague or family member?
5) Please indicate how well you agree with the following statement: QuickBooks cares about me as a customer.
You must select an answer
Not at all likely
Neutral
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
Please explain why you feel like we don’t care?
What could we do to make you feel like we care about you?
What did we do that showed we care?
6) Sometimes we need to follow up on feedback we receive. May we contact you if we need more information?
Yes
No
If "Yes", please enter your full name.
And enter the best way to contact you.
Email address
And / Or ...
Phone number
-
-
QYPPRDQBKSWS07 9090 Pro 2012 68385d
X
Is this page helpful?
Tell us how you feel about the page
Good!
Frustrated!
X
I'm Feeling:
Good!
Frustrated!
Leave your comments (optional)
May we contact you? Although a personal response may not be provided, we value your feedback.
Privacy Policy
Enter Email Address (optional)
Submit Feedback
No Comment
Thank you!
Close