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QuickBooks Service Discontinuation Plan
Each year, we strive to deliver the best products to our customers by investing
in technology that makes QuickBooks better and easier to use. One of the ways we
are able to do that is to manage the costs associated with supporting older releases.
We believe this enables us to provide you with the right level of service, while
still providing leading-edge business solutions to our customers at the lowest cost.
Our practice is to support the most current version of QuickBooks, plus the prior
two versions. If you are currently using an older version of QuickBooks and do not
need live support or do not use certain business services (such as payroll), you
can continue to use the software as you have been. However, if you would like to
continue receiving live technical support or use other services, you will need to
install and register a supported version of QuickBooks software.
As services to older versions are scheduled to be discontinued, Intuit provides
affected customers with advance notice in a variety of ways, including mail or email
notifications, in-product notifications, or through this Web site.
Discontinuation Plan FAQs
How can I prevent my services from being discontinued?
- The only way to ensure that you continue to receive full access to business services
is to upgrade to QuickBooks 2008. By upgrading, you'll receive
all the latest product benefits and access to technical support and business
services.
- If you are using QuickBooks 2005 (or a prior version) and wish to upgrade, please
call 1-866-272-8739 ext. 42265.
What happens if I don't upgrade my QuickBooks by May 31, 2008?
- If you choose not to upgrade to QuickBooks 2008, your product will continue to work
as it does today. However, after May 31, 2008, you will no longer have access to live technical support or some
business services.
Which services will be discontinued on May 31, 2008?
- The chart below shows which products and services will be discontinued.
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Products |
Services |
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QuickBooks 2005 for Windows
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Bill Pay
Credit Card Download
Employee Organizer
Merchant Service
Online Banking
Online Billing
Standard Payroll
Enhanced Payroll
Assisted Payroll
Support Plans and Services
QuickBooks Email
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QuickBooks 2004 for Windows |
QuickBooks Email
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QuickBooks Point of Sale 4.0 |
POS Hardware
POS Support
|
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QuickBooks Enterprise Solutions version 5.0 |
Support Plans and Services |
Which services were discontinued on May 31, 2007?
- The chart below shows which products and services were discontinued.
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Products |
Services |
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QuickBooks 2004 for Windows
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Bill Pay
Billling Solutions (formerly QuickBooks Online Billing)
Credit Card Download
E-mail Solutions
Employee Organizer 1.0
QuickBooks Payroll (formerly Do-it-yourself Payroll)
Assisted Payroll
Merchant Service
Online Banking
Support Plans and Services
|
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QuickBooks Enterprise Solutions version 4.0 |
Support Plans and Services |
How do I know which version of QuickBooks I have?
What happens if I try to use my add-on services or support without upgrading
my QuickBooks after May 31, 2008?
- You'll find the specifics for each service below.
QuickBooks 2005 Bill Pay
- After May 31, 2008, if you attempt to use QuickBooks 2005 Bill Pay, you will first
receive an error message that will instruct you to contact technical support. This
will be followed by a message advising you that your financial institution information
cannot be obtained. In order to connect to a financial institution again, you will
need to upgrade to a supported version of QuickBooks.
QuickBooks 2005 Credit Card Download
- After May 31, 2008, if you attempt to download QuickBooks Credit Card data, you
will get a message explaining that the service is no longer available through QuickBooks
2005. This message will include instructions for upgrading to a newer version of
QuickBooks and directions for migrating your existing account to your new QuickBooks
software.
QuickBooks Employee Organizer
- After May 31, 2008, Employee Organizer Compliance Updates will no longer be available
for QuickBooks 2005 (Basic, Pro, and Premier) and QuickBooks Enterprise Solutions
version 2.0. You may continue to receive Employee Organizer Compliance
updates by upgrading to QuickBooks 2007 (before October 15, 2007 ) or QuickBooks 2008
(after October 15, 2008) or to Enterprise Solutions version 8.0. Instructions for
upgrading will be included in the Compliance Update release notes prior to May 31,
2008.
QuickBooks 2005 Merchant Service
- After May 31, 2008, if you attempt to use the QuickBooks 2005 Merchant Service, you
will get a message explaining that the service is no longer available through QuickBooks
2005. This message will include instructions for processing credit card transactions
outside of QuickBooks, upgrading to a more current version of QuickBooks, directions
for migrating your existing account to your new QuickBooks software or terminating
your QuickBooks Merchant Service account.
QuickBooks 2005 Online Banking
- After May 31, 2008, if you attempt to use QuickBooks 2005 Online Banking, you will
not be able to successfully compete your online session. You will receive an error
message during an attempt to download transactions, send online payments, or send
online transfers. The exact error message depends on your download method. For example,
you may receive, “QuickBooks is unable to verify the Financial Institution Information
for this Download.” In order to connect to a financial institution again, you will
need to upgrade to a supported version of QuickBooks.
QuickBooks 2005 Billing Solutions (formerly QuickBooks Online Billing)
- After May 31, 2008, if you attempt to use QuickBooks 2005 Billing Solutions (formerly
QuickBooks Online Billing), you will get a message explaining that the service is
no longer available through QuickBooks 2005. This message will include instructions
for upgrading to a more current version of QuickBooks and directions for migrating
your existing account to your new QuickBooks software.
QuickBooks 2005 - QuickBooks Payroll
- On May 31, 2008, we are discontinuing QuickBooks 2005 Payroll and QuickBooks Payroll
with Direct Deposit for QuickBooks 2005.
- If you are using QuickBooks Payroll with QuickBooks 2005, you will need to upgrade to a more recent version
of QuickBooks prior to May 31, 2008. After you upgrade, your payroll subscription
will renew automatically at your next bill date. If you do not upgrade, your payroll service will be interrupted and QuickBooks will no longer automatically calculate payroll taxes or provide payroll tax forms. A prorated
refund will be issued for the unused portion of your payroll subscription if you do not upgrade.
QuickBooks 2005 - QuickBooks Assisted Payroll
- On May 31, 2008, we are discontinuing QuickBooks Assisted Payroll for QuickBooks
2005.
- If you are using QuickBooks Assisted Payroll with QuickBooks 2005, you will need to upgrade to a more recent version by May 31, 2008. If you do not upgrade, your payroll service will be interrupted and and QuickBooks will no longer automatically calculate payroll taxes, provide payroll forms, or allow you to send your payroll data.
For QuickBooks Enterprise Solutions Full Service Plan (FSP) customers:
- If you are using QuickBooks Enterprise Solutions 5.0 and have an active Full Service
Plan, you will continue to receive support until the expiration of your plan. However,
it’s important to install the latest version of Enterprise Solutions (that you have
received as a part of the Full Service Plan) by May 31, 2008 to ensure uninterrupted
support.
QuickBooks Enterprise Solutions 5.0 customers without an active Full Service
Plan:
- If you are using QuickBooks Enterprise Solutions 5.0, you will stop receiving live
support and add-on service(s) after May 31, 2008. If you want to continue receiving
support and add-on services after May 31, 2008, you will need to upgrade to a supported
version of QuickBooks Enterprise Solutions. If you need to upgrade please contact
a sales representative at 800-624-1377.
- We do not anticipate the Discontinuation of QuickBooks 2005 and QuickBooks Enterprise Solutions 5.0 to cause any problems
with the QuickBooks Compatible Software (listed at QuickBooks Solutions Marketplace)
from the Intuit Developer Network. Be aware though, that replacement CDs, diskettes,
and manuals for QuickBooks 2005 and QuickBooks Enterprise Solutions 5.0 will no longer be available after May 31, 2008.
For QuickBooks Point of Sale Customers:
- On May 31, 2008, we will discontinue live support for QuickBooks 2005. If you have
an active support plan for a current version of QuickBooks Point of Sale 4.0 and you
have QuickBooks 2005 software, you will continue to receive live support for your
Point of Sale product. However, if you wish to receive support for QuickBooks, you
will need to upgrade to a supported version.
For QuickBooks E-mail Customers:
- After May 31, 2008, you will no longer be able to use QuickBooks E-mail to send sales receipts, credit memos, purchase orders, reports and forms through your QuickBooks 2005 or earlier version of QuickBooks software. If you choose not to upgrade, you will still be able to e-mail forms and reports as pdfs, but not directly through QuickBooks. By upgrading to QuickBooks 2008 you will be able to send e-mail directly from Outlook or Outlook Express without ever leaving QuickBooks. Plus, you will be able to review and file items in your Sent folder for future reference.
Note: Outlook integration requires Outlook or Outlook Express 2000, 2002, 2003 or 2007. E-mail applications are sold separately.
QuickBooks Support
On May 31, 2008, we will discontinue access to live technical support
and other QuickBooks services through QuickBooks 2005. If you continue to
use QuickBooks 2005, here’s what this means to you:
- If you have an active support plan that auto-renews on a
monthly basis (such as the QuickBooks Monthly Support Plan with Online Backup Service), your plan will be automatically
canceled on May 31, 2008. In addition, any other services included in the plan,
such as data recovery, assisted password removal, and free Online Backup service,
will be canceled as well. In order for you to continue using your QuickBooks Monthly
Support Plan without interruption, you will need to upgrade
to a supported version of QuickBooks, and we recommend QuickBooks 2008. If you prefer
not to upgrade, your QuickBooks 2005 software will continue to work, but your Monthly
Support Plan coverage will end on May 31, 2008.
- If you have an active support plan that auto-renews on an
annual basis (such as the Annual Plan with Online Backup Service),
you will continue to receive live support and any service included in your support
plan until your plan expires 12 months from the date of purchase. At that time,
your Annual Support Plan will be automatically canceled
and will not renew. In addition, any other services included in the plan, such as
data recovery, assisted password removal, and free Online Backup service, will be
canceled as well. In order for you to continue using your Annual Support
Plan without interruption, you will need to upgrade to
a supported version of QuickBooks, and we recommend QuickBooks 2008. If you prefer
not to upgrade, your QuickBooks 2005 software will continue to work, but your Annual Support Plan and access to live support will end 12 months from the date of purchase.
- If you have an active non-renewing support plan (such as a 6-Month,
90-Day, or One-Year Support Plan) that expires
after May 31, 2008, you will continue to receive live support and any
services included in your support plan until the plan's expiration date. However,
in order to purchase another support plan, you must be on a supported version of
QuickBooks. If your support plan expires before May 31, 2008, and you want
to continue using QuickBooks 2005, you may purchase a Monthly Support Plan until
March 31, 2008 or pay for support as you go (One-Time Support). Please note
that all Monthly Support Plans will be automatically canceled on May 31, 2008
for customers using QuickBooks 2005. You will need to be on a supported version
of QuickBooks to get access to live support and support plan coverage after that
date.
- If you want to receive live support on a pay-per-incident basis (One-Time
Support) after May 31, 2008, you will need to be on an upgraded version of QuickBooks.
Although live support will no longer be available after May 31, 2008, you can still
get answers to frequently asked questions by searching the QuickBooks knowledge base
or the Quickbooks Knowledge Archive.
- Free assisted support for installation, upgrades, error messages, and product defects is only available for currently supported versions of the product.
Additional Support Information
Replacement CDs, diskettes, manuals and live support will only be available
until May 31, 2008. Intuit provides customers with registration and
keycode data for Discontinuation versions of QuickBooks under Intuit's standard
terms and conditions, if that data is available. However, Intuit cannot assure that
it can register, provide keycodes, or offer data and password recovery for Discontinuation
versions of QuickBooks. For these reasons, we strongly recommend that customers
use supported versions of the software.
If you decide to continue using QuickBooks 2005 instead of upgrading, you can still
access the QuickBooks knowledge base archive to get answers to frequently asked
questions 24 hours a day, 7 days a week.**
* Live support includes any telephone
support, data recovery and password removal services, and electronic support provided
by a technical support representative.
**Except for occasional downtime due
to systems and server maintenance or events beyond our control.
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