You probably received a notice about your QuickBooks product being discontinued. We know that you might be concerned and have questions. We hope the information here will help you, but give us a call at 1-877- 683-3280 if you have any questions

We’re committed to developing easy, straightforward products that help you today and grow with you into tomorrow – but it’s a balancing act. We always want our customers to have the best products and services, so we support our services on our latest product (QuickBooks 2009) and the two previous versions (QuickBooks 2007 and QuickBooks 2008). You will no longer have access to the following services through your QuickBooks 2006 products after May 31, 2009:
May 31, 2009
QuickBooks 2006 for Windows
QuickBooks Enterprise Solutions 6.0
QuickBooks Pro 2006 for Mac
QuickBooks Pro 2005 for Mac
Credit Card Processing Kit version 1
Invoice Manager 2006
Point Of Sale 5.0
Assisted Payroll
Basic Payroll
Enhanced Payroll
Standard Payroll
Employee Organizer
Merchant Service
Billing Solution (formerly QuickBooks Online Billing)
QuickBooks Email
Bill Pay
Online Banking
Credit Card Download
Technical Support Plans and Services
Technical Support Plans and Services
Online Banking (Web Connect)
Technical Support Plans and Services
Technical Support Plans and Services
Merchant Service
Billing Solution
QuickBooks Email
Merchant Service
Billing Solution
QuickBooks Email
Technical Support Plans and Services
If you'd like to continue these services, you can upgrade to the latest version of QuickBooks. Otherwise, take a look below for more information on your options.
What does Service Discontinuation mean?
After May 31st, 2009, you won't be able to access services from within your QuickBooks 2006. If you don't want to access Payroll, Merchant Services, or other services or support, you can continue to use your QuickBooks. Otherwise,by upgrading to QuickBooks 2009, you'll be able to continue access to services and support. 

Why does QuickBooks periodically discontinue access to support and services for its products?
We make QuickBooks better and easier to use while still supporting older versions. To balance these goals, we offer support for the current version of QuickBooks plus two versions back. Currently that means we support QuickBooks 2009, 2008, and 2007.

We know change isn’t always comfortable, and you may be concerned about upgrading. Call us at 1-877-683-3280 if you’d like to talk about it; we’ll work with you to find a solution .

What are my options?
If you are using QuickBooks 2006 and would like to continue to use your QuickBooks Payroll Service, Merchant Account Services, live technical support and any other QuickBooks services through QuickBooks, you’ll need to upgrade to QuickBooks 2009 to ensure uninterrupted access. If you no longer need access to these services, you can continue to use QuickBooks 2006. We know that not all of our customers are the same, and change can be challenging. We want to work with you to make sure that your personal upgrade experience is easy, fast, and as cost-effective as possible. Give us a call if you have concerns at 1-877- 683-3280.

I’m not sure I want to upgrade to QuickBooks 2009 because I’ve heard it has bugs.
We redesigned online banking in QuickBooks 2009. When we first released QuickBooks 2009, we got feedback that it wasn’t as easy as previous versions. We listened to that feedback, and have made a number of updates to make it as easy and efficient to use as previous versions. We are happy to talk to you if you have specific concerns. Give us a call at 1-877-683-3280. You can also click here for more information.

I have Windows 2000 on my computer, so I can’t upgrade to QuickBooks 2009.
If you aren’t considering buying a new computer with a newer operating system, give us a call and we’ll talk through your options. Call us at 1-877-683-3280.

Where can I get the best deal?
You probably received a letter in the mail from us that included a discount on QuickBooks 2009 – give us a call at 1-877-683-3280 if you can’t find the letter. You can also follow “@IntuitDeals” on www.twitter.com for alerts on our best deals. To purchase the latest version of QuickBooks Enterprise, call 866-272-8735 or visit www.buyqb.com/16724G.  Sometimes our retail partners can offer better deals than we can. We want you to get the best deal, so we encourage you to check with our retail partners, too:

Here's specific information on what happens to each service or technical support products.

QuickBooks Payroll
QuickBooks will no longer automatically calculate payroll taxes or provide payroll tax forms after May 31, 2009. We will issue a prorated refund to you for the unused portion of your Payroll subscription.

QuickBooks Assisted Payroll
QuickBooks will no longer automatically calculate payroll taxes, provide payroll forms, or allow you to send your payroll data.

QuickBooks Employee Organizer
You will no longer have access to Employee Organizer Compliance Updates.

Merchant Service
You will get a message indicating that the service is no longer available, and you will not be able to process credit card transactions through QuickBooks 2006, QuickBooks Credit Card Processing Kit 2006 and QuickBooks Invoice Manager 2006.  This message will include instructions for processing credit card transactions outside of QuickBooks.

Billing Solution
You will get a message indicating that the service is no longer available through QuickBooks 2006, QuickBooks Credit Card Processing Kit 2006 and QuickBooks Invoice Manager 2006.  This message will include instructions for upgrading to a more current version of QuickBooks.

Bill Pay
You will no longer be able to connect to your financial institution in order to pay bills. You will receive an error message instructing you to contact technical support.

Online Banking
You will see an error message when you try to download transactions, send online payments, or send online transfers. The error message you see depends on your download method. For example, you may see the following error message: “QuickBooks is unable to verify the Financial Institution Information for this Download.”

Enterprise Solutions Full Service Plan (FSP)
If you are using QuickBooks Enterprise Solutions 6.0 and have an active Full Service Plan, you will continue to receive support until the expiration of your plan. You will need to install the latest version of Enterprise Solutions (received as a part of the Full Service Plan) by May 31, 2009 to ensure uninterrupted support.

Enterprise Solutions 6.0 customers without an active Full Service Plan
If you are using QuickBooks Enterprise Solutions 6.0 and do not upgrade, you will no longer receive live support and add-on services. We do not anticipate the discontinuation of QuickBooks 2006 and QuickBooks Enterprise Solutions 6.0 to cause any problems with the QuickBooks Compatible Software from the Intuit Developer Network. You can see a list of this software at the QuickBooks Solutions Marketplace.

QuickBooks Point of Sale
You will no longer have access to assisted support for Point of Sale 5.0.

QuickBooks Email Service
You will no longer be able to use the QuickBooks Email service to send sales receipts, credit memos, purchase orders, reports and forms. If you choose not to upgrade, you will still be able to email forms and reports as PDFs, but not directly through QuickBooks.

QuickBooks Technical Support

If you have an active support plan that auto-renews on a monthly basis (such as the QuickBooks Support Plan with Monthly Billing), your plan will be automatically canceled on May 31, 2009. In addition, any other services included in the plan such as data recovery and free Online Backup service will be canceled as well.

If you have an active support plan that auto-renews on an annual basis (such as the QuickBooks Support Plan with Annual Billing), you will continue to receive live support and any service included in your support plan until your plan expires 12 months from the date of purchase. At that time, your Support Plan will be automatically canceled and will not renew. In addition, any other services included in the plan such as data recovery and free Online Backup service will be canceled as well.

If you have an active, non-renewing support plan (such as a 6-Month, 90-Day, or One-Year Support Plan) that expires after May 31, 2009, you will continue to receive live support and any services included in your support plan until the plan's expiration date. You must be on a supported version of QuickBooks to purchase another support plan. If your support plan expires before May 31, 2009 and you want to continue using QuickBooks 2006, you may purchase a QuickBooks Support Plan with Monthly Billing before March 31, 2009, or pay for support as you go (One-Time Support). Please note that all Monthly Support Plans will be automatically canceled on May 31, 2009 for customers using QuickBooks 2006.

If you want to receive live support on a pay-per-incident basis (One-Time Support) after May 31, 2009, you will need to be on an upgraded version of QuickBooks. You can still get answers to frequently asked questions by searching the QuickBooks knowledge base or the QuickBooks Knowledge Archive, but live support will no longer be available for QuickBooks 2006 after May 31, 2009.

If you want to receive live support on a pay-per-incident basis (One-Time Support) after May 31, 2009, you will need to be on an upgraded version of QuickBooks. You can still get answers to frequently asked questions by searching the QuickBooks knowledge base or the QuickBooks Knowledge Archive, but live support will no longer be available for QuickBooks 2006 after May 31, 2009.

Support of installation, upgrades, error messages, and product defects is only available for currently supported versions of QuickBooks.

Replacement CDs, manuals and live support will no longer be available so you’ll need to complete any QuickBooks 2006 product installations or registrations before May 31, 2009.
Wondering why you should upgrade? A lot has happened in three years. QuickBooks 2009 and QuickBooks 2009 for Mac can help you stay on top of your business so you always know exactly where your money is: what's coming in, what's going out, and where it goes.

Better ways to know exactly where your business stands

Company Snapshot makes it easier to ever to manage your cash flow. A real-time overview of your business lets you see who owes you money, which bills need to be paid, and where your account balances stand. (QuickBooks 2009 and QuickBooks 2009 for Mac)

Multi-Currency capabilities make it easy to do business on a global scale. Automatically download exchange rates right into QuickBooks. You can easily process wire transfers and drafts in over 100 currencies1.(QuickBooks 2009)

Payroll Center gives you the ability to manage all payroll tasks on one screen.2 It’s easy for Payroll Service customers to pay employees, track upcoming payments, and process tax forms from the Payroll Center. You can even get timely reminders about key payroll events. (QuickBooks 2009)

Get paid faster by authorizing funds in QuickBooks. Merchant Services customers can authorize funds and capture authorizations from within QuickBooks—without having to go to the Merchant Service Center.3 (QuickBooks 2009)

Quickly customize reports and graphs. The redesigned Report Center lets you easily preview report templates to find the report you need. You can customize reports to show only the data you want to see, and can sort, reorder or hide columns with a mouse click. (QuickBooks 2009 for Mac).

Better ways to boost efficiency

Outlook Integration helps you save time on everyday tasks. Sending customers emails, invoices and receipts directly from QuickBooks using Microsoft ® Outlook or Outlook Express is easy.4 (QuickBooks 2009)

Multi-user improvements save you even more time. Run reports while others are working in the company file, and locally back up data while in multi-user mode. Our New QuickBooks Messenger lets you instantly chat with others using your company file, and log out others as needed, remotely.5 (QuickBooks 2009)

FREE professional-looking websites6 make it easy to connect with customers online. Our simple drag and drop tools make it easy to create and update your website. We’ve included free hosting, too! (QuickBooks 2009)

Create your own custom forms. Use Layout Designer7 to add logos, images, and fonts to custom forms like estimates, invoices, and statements. Layout Designer uses familiar Mac tools. (QuickBooks 2009 for Mac).

Live Community makes it easier than ever to get answers. Get answers from experts and other small business owners – right from QuickBooks.8 (QuickBooks 2009)

Easily import downloaded bank and credit card transactions.9 No more typing in bank and credit card transactions, now download and easily import the transactions from over 3000 participating financial institutions that support Web Connect or Direct Connect. (QuickBooks 2009 for Mac)

Access key tasks quickly. The Home page gives you one-click access to key tasks like creating estimates or invoices. It's easy to see how the tasks are interrelated and identify tasks that need your attention. (QuickBooks 2009 for Mac)

Locate critical data fast. Customer, Vendor, and Transaction Centers put key information on a single screen – you'll find what you need when you need it. (QuickBooks 2009 for Mac)


Better ways to stay focused on your business

Access to the latest paycheck calculations and important tax tables and forms. We’ve included access to the latest paycheck calculations, tax tables, and tax forms in the QuickBooks Payroll subscription. This means Payroll customers can put stimulus dollars directly into employees’ paychecks and stay in compliance with the new legislation—at no additional cost. Learn more about it here. (QuickBooks 2009)

Integrated Merchant Services reduce paperwork and make getting paid easier. Merchant Services customers can get money in the door and keep track of it without a lot of extra effort because we’ve integrated Merchant Services into QuickBooks. Free yourself from paperwork and get paid by your customers quickly and easily. (QuickBooks 2009)

Check out even more new features here.

Footnotes:
1. Internet access required. Additional fees may apply for wire transfers & drafts.
2. Payroll services require subscription, EIN and Internet access for certain features, including tax table updates and direct deposit.
3. Merchant Service Subscription and Internet Access Required.
4. Outlook integration requires Outlook or Outlook Express 2000, 2002, 2003.
5. Requires the purchase of additional single user and/or multi-user packs to become multi-user capable (one user per license purchased). All users must be on the same-year version of QuickBooks to access the same company file. You must be logged into the company file to use Instant Messenger. If you back up your QuickBooks data using the QuickBooks Online Backup Service, you must first switch to single-user mode.
6. One 12-month subscription to website hosting services included, valid for customers who purchase and install QuickBooks 2009 software from an authorized seller before 8/31/2009. Subscription begins at time of online account creation or within 90 days of purchase, whichever comes sooner.
7. Templates customized in prior versions of QuickBooks for Mac will be available but not editable. QuickBooks for Windows templates are not transferable to QuickBooks for Mac.
8. After a year, you will be able to choose from our standard set of packages, currently priced at $4.99 per month. Pricing available for a limited time only. Standard prices subject to change. Internet Access Required.
9. Online services vary by participating financial institutions and may be subject to additional terms, conditions and fees. QuickBooks 2009 for Mac supports Web Connect and Direct Connect. See a list of currently participating financial institutions.

Resources to help you get started in QuickBooks 2009

We hope we have answered any questions you have about our service discontinuation plan, and about upgrading to QuickBooks 2009. If you have more questions, give us a call at 1-877-683-3280. We want to keep you as a customer, so let’s talk!