Contact Support
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QuickBooks Pro 2009
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Fees might apply for live assistance.
See our
Customer Care
Policy for details.
Estimated wait time for customers with a support plan:
10 minutes
Estimated wait time for customers without a support plan:
20 minutes
Want to skip the online form?
Call the general help line to provide this information on the phone:
888.859.4056
Fill out this form to get your case ID and the phone number for a QuickBooks support expert.
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I am a ProAdvisor or an accountant supporting multiple clients.
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Free assisted support is available for help with installation and conversion issues, bugs, and certain error messages (
details
). For other questions, you may be charged. Your support representative will tell you if your question qualifies for free support.
Support Payment Options
QuickBooks Support Plans
– Expert support when you need it, plus protection for your critical QuickBooks data. Plans include:
24/7 phone assistance for an unlimited number of questions on installation and setup, product advice, “how to” feature coaching, and technical issues.
1
QuickBooks Online Backup Service to store and protect your data offsite ($49.95 value).
2
Data Recovery Service for help with QuickBooks files that become damaged ($250 value per case, standard turnaround).
3
Learning tools help boost your efficiency with QuickBooks.
Choice of billing options:
Annual Plan -- $349 first year; $299 per year thereafter.
4
Best Value!
Monthly Plan -- $79 first month; $39 per month thereafter.
5
Keep as long as you need!
Buy or learn more about QuickBooks Support Plans
Per-call Support
-- $79 each call. For the same price or less, get a full month of support and more (see Monthly Support Plan option above).
Footnotes:
1. Support hours exclude occasional downtime due to system and server maintenance, company events, observed U.S. holidays and events beyond our control. Internet access required. Customers must submit questions online in order to talk to a support representative. Intuit reserves the right to limit each contact to one hour and one question or issue ('incident'). An incident is defined as (a) a single issue or problem that a Plan member asks a support representative to analyze or resolve; (b) a product usage question that involves a single topic on a drop-down menu or one QuickBooks report, or (c) a single question on a specific point of sale or bookkeeping topic. A support representative will determine how many incidents will be handled during the course of the contact. Support is limited to QuickBooks installation and functionality as described in product documentation. Support terms, conditions and hours are subject to change without notice.
2. QuickBooks Online Backup Service offer requires Internet access and active subscription to a QuickBooks Annual or Monthly Support Plan. Not available to QuickBooks for Mac users. Additional space is available for a fee. $49.95 value based on a 12-month plan.
3. Data Recovery Service coverage begins 15 business days after the date of Plan enrollment. Only new data recovery issues that arise after Plan enrollment are covered. Coverage is free for standard turnaround service only. Fees apply for expedited service.
4. Annual Support Plan will continue in force for twelve (12) months, at which time the plan will automatically renew for successive one-year periods until you cancel prior to the next annual renewal date. Renewals will be charged to your credit card on file. Intuit will cancel the plan automatically if automatic billing fails.
5. Initial fee includes 30 days of support coverage. On day 31, the Monthly Support Plan subscription will automatically renew for another 30 days and will continue to renew every 30 days until you cancel with a minimum of 5 days notice prior to the next billing date. Renewals will be charged to your credit card on file. Intuit will cancel the plan automatically if automatic billing fails.
Terms, conditions, pricing, features, service and support options are subject to change without notice.
Please read our
Customer Care Policy
for more information.
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