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QuickBooks opens as a small window and you are unable to maximize it

QuickBooks opens minimized or as a small window that has just the Minimize, Maximize, and Close buttons.  Maximize does not maximize QuickBooks.

What you can try now

 If you are experiencing this issue, you can try renaming the QBW.INI file.


  1. Navigate to the QBW.ini file. Note: These folder locations are hidden, you must enable hidden files and folders prior to location them.
    • Windows 7, Windows Vista: C:\ProgramData\Intuit\QuickBooks [Version] where [Version] is your version of QuickBooks.
  2. Right-click and select Rename on the QBW.ini file.
  3. Rename the QBW.ini to QBW.ini old.
  4. Close out of the Explorer window and see if you can maximize 2013 QuickBooks.

The cause of this issue is currently under investigation.  Please sign up below to be notified when more information becomes available.

KB ID# SLN73972
2/19/2017 1:05:40 PM
PPRDQSSWS400 9138 Pro 2017 c1aeee