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Error when activating manual payroll in Quickbooks 2007 and earlier using Windows 7

NOTE: This article pertains to users of QuickBooks 2007 and earlier that are using the Windows 7 Operating System.

When attempting to activate manual payroll in a Company File that is in a version of QuickBooks 2007 or earlier, you receive an error message that prevents the successful activation of the manual payroll module.

The error message that appears usually references "ms-its:C:\Program Files\Intuit\QuickBooks 2007\paystandard_n.chm::/qb_2007.js", and attempting to continue does not allow the script to run and complete the process.

Why This is Happening

Earlier versions of the QuickBooks software (2007 and prior) have not been tested or approved for use on the Windows 7 Operating System, and the behavior of the software may be unpredictable.

The error that you receive when attempting to activate manual payroll is related to the version of Internet Explorer that is integrated with Windows 7, and earlier versions of QuickBooks may not recognize the more recent updated versions of IE and the Java Platform.

Please refer to this article for more detail regarding the compatibility of earlier versions of QuickBooks on Windows 7, and the type of support available to you for these versions.

How to fix it

Since QuickBooks 2007 and earlier were developed to operate in the XP environment and integrate with Internet Explorer 6, it is suggested that you upgrade to a more recent version of QuickBooks to avoid encountering this error again.

Possible workarounds you can try to possibly alleviate the issue may be to run QuickBooks in XP Compatibility Mode on Windows 7, or update your Java Platform .

However, the above workarounds are not guaranteed to remedy this issue, and you may continue to experience the script error preventing the manual payroll activation after completing these processes.


If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.



KB ID# SLN64945
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