Was this page helpful?
Thank you!

Comments or suggestions?



Enter Email Address (optional)
email

Error 1721: There is a problem with this Windows installer package

When installing QuickBooks, you receive the following error:

Error 1721. There is a problem with this Windows Installer package...FP_AX_MSI_INSTALLER.exe, command:

Why this is happening

This error can occur if the Adobe Flash player that is installed on your computer is damaged

How to fix it
  1. Uninstall Adobe Flash Player
  2. Install QuickBooks normally. This will install Adobe Flash player automatically.
  3. If the issue still occurs, or if Flash is unable to be installed from the QuickBooks installer, download and install the latest version of Flash Player from the Adobe website.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.

KB ID# SLN60892
8/20/2014 1:25:40 PM
PPRDQSSWS404 9102 Pro 2013 2aaee3