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Point of Sale: This application has encountered a problem and needs to close

When your client workstation tries to connect to the server, or when you try opening the server, you see the following error:

This application has encountered a problem and needs to close
Why this is happening
  • Your computer doesn't meet system requirements to run Point of Sale.
  • A file the client uses to connect to the server is damaged.
  • Your client workstation can't find the server on the network.
  • Windows security is too high
  • The Point of Sale installation is damaged
How to fix it

Important (read first):

Note 1: Rebooting resolves the majority of connection issues between workstations. Restart both the client and server workstations before proceeding.
Note 2: Please review Point of Sale system requirements before completing the steps below.
Note 3 (Versions 10 and 2013 only): An easy solution is to toggle Multi-User mode and then try again.
  1. From the Server, choose File > Switch Company File to Single User Mode.
  2. When it's finished, choose File > Switch Company File to Multi User Mode.

Intuit recommends the following 7 solutions for this problem. The first solution may fix it, or you may need to try them all.


If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the QuickBooks Point of Sale Community Forum. You can also review other available support options for additional guidance.

KB ID# SLN50497
10/25/2014 10:26:38 AM
PPRDQSSWS400 9102 Pro 2013 21bd9f