When you open the Begin Reconciliation window and select an account to reconcile, the opening balance is incorrect.
This issue can occur for several reasons:
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
The first time you reconcile this account, refer to these resources for information on:
Run a Reconcile Discrepancy report:
Run an Audit Trail report;
Run a Previous Reconciliation report:
To correct the discrepancy, you may need to:
Use standard data damage troubleshooting.
If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.