While importing changes from your accountant, you may see the warning:
QuickBooks cannot Import the Accountant's Changes. Possible reasons are:
- You have the wrong company file open.
- You removed the Accountant's Copy restrictions from the company file.
If you have the wrong file open, open the correct file and import again.
If you have removed restrictions, you must get the changes from your accountant and enter them manually.

- This may also be caused by damage to your QuickBooks program.
How to fix it
Intuit recommends 4 solutions for this problem. The first solution may solve your problem, or you may need to try all 4 to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: If the Wrong company file is opened.
- Open the Company file that belongs to this Accountant's Changes file.
Solution 2: Try Sending Changes a different way
1. If Accountant created a change file (qby) and sent it to client try Sending changes to client via Intuit Servers
2. If Accountant sent changes to client via Intuit servers, then try creating change file and importing from file
Solution 3: Enter the accountant's changes manually.
- When QuickBooks is expecting changes from your accountant, the QuickBooks title bar will show:
Accountant's Changes Pending

- If you don't see this in the title bar, request a list of changes from your accountant and enter them manually.
- If you see this option then the Accountants copy restrictions were removed and a new accountants copy transfer file was created.
- If you have removed the restrictions, you must get the changes from your accountant and enter them manually or create a new accountants copy and send to the accountant to make the change again.
Solution 4: Repair QuickBooks
- If you are in the correct company file and the restrictions were not removed, then the issue is a bad installation of QuickBooks.
- Run a repair of QuickBooks.
If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.