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QuickBooks cannot import the accountant's changes

While importing changes from your accountant, you may see the warning:

QuickBooks cannot import the Accountant's Changes.  Possible reasons are:

  • You have the wrong company file open.
  • You removed the Accountant's Copy restrictions from the company file.

If you have the wrong file open, open the correct file and import again.
If you have removed restrictions, you must get the changes from your accountant and enter them manually.


How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.             

Solution 1: Open the correct company file

  1. Sometimes there may be more than one copy of the file on your computer; make sure you are trying to open the company file that belongs to this Accountant's Changes file.

Solution 2: Try sending changes a different way

  1. If the accountant manually created a change file (qby) and sent it to client, try sending changes to client via Intuit Servers.
  2. If the accountant sent changes to client via Intuit servers, try creating a manual change file and sending to client.

Solution 3: Verify file for Data Damage and Rebuild if necessary

Solution 4: Try a new file 

  1. Create a new test file (or use a sample company file).
  2. Send Accountant's Copy to accountant (or someone that has QuickBooks for Accountants).
  3. The Accountant should:
    1. Enter some transactions.
    2. Send the file back to the client.
  4. Import the changes back into the test file.
  5. If import is:
    1. Successful - QuickBooks program is working as designed, the changes will need to be manually entered using Solution 5.
    2. Unsuccessful - this doesn't work and the same error message is generated, reinstall using a Clean Install.

Solution 5: Enter the accountant's changes manually

When QuickBooks is expecting changes from your accountant, the QuickBooks title bar will show:  Accountant's Changes Pending

  1. If you don't see this in the title bar, request a list of changes from your accountant and enter them manually.
  2. If you see this verbiage, then remove the accountants copy restrictions and manually enter the changes.


If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.


KB ID# SLN43980
2/28/2015 7:54:36 AM
PPRDQSSWS403 9102 Pro 2013 c85ea0