The sales receipt or the payment entered in QuickBooks used an incorrect customer name and credit card payment has already been processed via Merchant Services.
You cannot update the name on a sales receipt or payment in QuickBooks once the credit card payment has been processed. You need to delete and recreate the transactions.
IMPORTANT: Deleting the Sales Receipt with the incorrect customer name will not cancel the payment that was already processed.
IMPORTANT: Look for the invoice associated with the payment and ensure it has the correct customer name before proceeding with the following steps. Note that deleting the payment with the incorrect customer name will not cancel the payment that was already processed.