You see the following message when you open a company file after installing or uninstalling ProSeries:
This message occurs when QuickBooks attempts to access the 'QBPSEVNTXXR.EXE' application in the C:\ProWinXX\32bit folder.
You may see the Server Busy error when you open a QuickBooks company file if you have ProSeries installed on your machine. This may be due to a conflict with the a ProSeries setup file.
You may also see this message if you had an installation of ProSeries and uninstalled it. The ProSeries folder is left behind and there is a file inside that can cause this error.
Intuit recommends two solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order presented here.
Note: If you have multiple years, follow Solution 2 below to find out which year of ProSeries is causing the issue.
Note: XX represents the year of ProSeries you have on your machine.
If you have multiple years of ProSeries installed or uninstalled, you can tell which QBPSEVNTXXR.EXE to rename by when you receive the Server Busy error or do not wish to rename the file in the ProSeries folder:
Important: If you were directed here from step 5 of Solution 1, then the year you see in task manager is the folder you want to go into. For example, in the image below, you see QBPSEVNT11R.EXE. This is the 2011 ProSeries installation, and it is the ProWin11 folder.
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.