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"Server Busy" message when you open a company file after installing or uninstalling ProSeries

You see the following message when you open a company file after installing or uninstalling ProSeries:

Server Busy

Why this is happening

This message occurs when QuickBooks attempts to access the 'QBPSEVNTXXR.EXE' application in the C:\ProWinXX\32bit folder.

You may see the Server Busy error when you open a QuickBooks company file if you have ProSeries installed on your machine. This may be due to a conflict with the a ProSeries setup file.

You may also see this message if you had an installation of ProSeries and uninstalled it. The ProSeries folder is left behind and there is a file inside that can cause this error.

How to fix it

Intuit recommends two solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order presented here.

Solution 1: Rename the QBPSEVNTXXR.EXE file:

  1. Click the Windows Start button.
  2. Select My Computer or Computer.
  3. Display hidden folders on the hard drive:
    • Windows 7 and Vista
      1. Click the Organize at the top-left.
      2. Select Folder and search options.
      3. Select the View Tab.
      4. Look in the list of Advanced Settings and select Show hidden files and folders.
      5. Click OK.
    • Windows XP
      1. Select to Tools at top of the My Computer window.
      2. Select Folder Options.
      3. Select the View tab.
      4. Look in the list of Advanced Settings and select Show hidden files and folders.
      5. Click OK.
  4. Browse to the C:/ drive.
  5. Select the year of ProSeries you installed or uninstalled.  
    Note: If you have multiple years, follow Solution 2 below to find out which year of ProSeries is causing the issue.
  6. Browse to your ProSeries folder (for example, ProWin11).
  7. Double-click the 32bit folder.
  8. Look for an file called QBPSEVNTXXR.EXE
  9. Right-click the file and click Rename.
  10. Call it QBPSEVNTXXR.EXE.old and press Enter.
    Note:  XX represents the year of ProSeries you have on your machine.
Solution 2: End task on the ProSeries process

If you have multiple years of ProSeries installed or uninstalled, you can tell which QBPSEVNTXXR.EXE to rename by when you receive the Server Busy error or do not wish to rename the file in the ProSeries folder:

  1. Open the the task manager (CTRL + SHIFT + ESCAPE).
  2. Click on Processes.
  3. Sort by Image Name.
  4. Scroll down and look for QBPSEVNTXXR.EXE and right-click on it and choose End Process. 
    Important: If you were directed here from step 5 of Solution 1, then the year you see in task manager is the folder you want to go into. For example, in the image below, you see QBPSEVNT11R.EXE. This is the 2011 ProSeries installation, and it is the ProWin11 folder.
image 1

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.

KB ID# SLN43337
6/18/2013 7:19:46 PM
QYPPRDQBKSWS08 9102 Pro 2013 0e80af