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Server Busy message when you open a company file after installing or uninstalling ProSeries

You see the following message when you open a company file after installing or uninstalling ProSeries:

Server Busy

Why this is happening

This message occurs when QuickBooks attempts to access the 'QBPSEVNTXXR.EXE' application in the C:\ProWinXX\32bit folder.

You may see the Server Busy error when you open a QuickBooks company file if you have ProSeries installed on your machine. This may be due to a conflict with the a ProSeries setup file.

You may also see this message if you had an installation of ProSeries and uninstalled it. The ProSeries folder is left behind and there is a file inside that can cause this error.

How to fix it

Intuit recommends two solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order presented here.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.

KB ID# SLN43337
8/1/2014 3:27:27 PM
PPRDQSSWS402 9102 Pro 2013 1d9555