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Cannot open company file: general troubleshooting

The following article provides general steps to troubleshoot a Company file, Backup or other type of file that will not open or restore in QuickBooks. For information specific to a particular error message, search the knowledge base for information on the error message as it appears in QuickBooks.

A file may not open successfully in QuickBooks for a number of reasons. These include using an incorrect method to open the particular type of file, problems with reports or other windows open within the file, using the wrong version of QuickBooks to open the file, issues with the location of the file such as access permissions, compressed or encrypted files, problems with the file name and file extension, or damage to the data in the file itself.

Error messages may include:

If the following steps fail to allow you to access the company file, there is an automated tool available to help diagnose and repair this kind of issue. For information on how to use the QuickBooks File Doctor to open the company file, click here.
How to fix it

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

Before troubleshooting issues with the company file, make sure the issue you are experiencing is related to the file rather than the program. To do this, press and hold the Control (Ctrl) key while double clicking the QuickBooks icon. If the program still does not open while holding Ctrl, see QuickBooks won't open or start. Otherwise continue with the steps below.

KB ID# SLN42911
4/28/2017 8:41:50 PM
QYPPRDQBKSWS07 9138 Pro 2017 6a6259