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Bank account missing when importing online banking web connect file

After downloading the .QBO web connect file, you attempt to import it and the following message displays:

QuickBooks does not have an online account to handle these transactions. Please make a selection below.

No bank account displays in the drop-down beside Use an existing QuickBooks account.

If you attempt to create a new account with the same as an existing account, the message The name is already in use displays.

How to fix it

Please see Troubleshoot QuickBooks online banking issues and errors, including OL and OLSU errors.


KB ID# SLN42583
11/24/2015 10:12:20 PM
PPRDQSSWS407 9132 Pro 2016 2e5505