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Bank account missing when importing online banking web connect file

After downloading the .QBO web connect file, you attempt to import it and the following message displays:

QuickBooks does not have an online account to handle these transactions. Please make a selection below.

No bank account displays in the drop-down beside Use an existing QuickBooks account.

If you attempt to create a new account with the same as an existing account, the message The name is already in use displays.

How to fix it

Please see Troubleshoot QuickBooks online banking issues and errors, including OL and OLSU errors.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.


KB ID# SLN42583
9/1/2015 3:18:23 PM
QYPPRDQBKSWS06 9125 Pro 2015 eeeaed