With multiple versions of QuickBooks installed, electing to open a .QBO file from the bank's web site, defaults to the last installed QuickBooks version and opens the file. The banks branding process in the QuickBooks installation could also be damaged.
The latest update is waiting to be installed.
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
You will now be able to download the .QBO file and click Open; the .QBO file will now import into the file that is opened in the correct version of QuickBooks.
If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.