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QuickBooks window does not return to its original size after closing the Help window.

What is happening:

QuickBooks window does not return to its original size after closing the Help window. Resizing caused by opening the Help window remains in place. The QuickBooks Help window may reappear while working in QuickBooks and continue to behave as described even after closing multiple times.

Solution Description

Maximize QuickBooks to prevent this from occurring (click the Maximize icon in upper right corner of window). If this does not resolve your issue, and QuickBooks continues to open as though the Help screen were present, follow the steps below.

Detailed Instructions:

To resolve this issue, please follow these steps:

  1. Turn off the QuickBooks Coach, if it is on.
  2. Close and reopen Quickbooks.
  3. If this does not resolve the issue, proceed with Step 4.
  4. Exit QuickBooks.
  5. Perform a search for the file Reboot.bat.
  6. When the file is located, double-click it. A DOS window will open and after several moments will close. Please do not attempt to close this window manually.
  7. Restart your computer, and then restart QuickBooks.
  8. If the error still occurs, try to repair your existing QuickBooks installation.
  9. If the message persists, uninstall QuickBooks through the Add or Remove Programs window and then reinstall QuickBooks. Click here for instructions on performing a "clean uninstall".

If this solution does not resolve the issue, please review other available QuickBooks support options for additional guidance.You can also read and post messages relating to your issue on the QuickBooks Community forums.

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KB ID# SLN42237
7/23/2014 11:17:08 PM
PPRDQSSWS400 9102 Pro 2013 413be6