This article discuss the errors while converting accountant's copy transfer file (.qbx) to accountant's working file (.qba). If you need to see the regular workflow of this feature, please see Accountant’s Copy 101 and QuickBooks Accountant's copy and QuickBooks Mac if you are using QuickBooks for Mac.
Some of the troubleshooting steps described in this article requires you to remove the accountant's copy restriction which is IRREVERSIBLE and will make the current accountant's copy impossible to be imported to the client's file. Make sure to consult your accountant and create a backup copy of your file before you do any of the steps bellow.
This article covers the following errors.
For scenarios and errors with multiple solutions, perform the recommendations in the order shown for best results.
To check your release, open QuickBooks and hit the F2 key (or Hold Ctrl + 1).
For instructions on updating your QuickBooks release, see Updating QuickBooks program software.
Possible reason: This occurs when attempting to use the Accountant's Copy File Transfer Service without a subscription or you are subscribed to the Accountant's Copy File Transfer Service and need to sync the license data.
You can get this with no cost by becoming a ProAdvisor or purchasing this service by calling 888 250 7279 (option 1)
If you have an active subscription:
Scenario: When you click browse in the Automated Password Removal Tool, it does not display an Accountants Copy (.qba), it only displays working company files (.qbw).
Scenario: You can't open the file that you send through file through file sharing apps like Dropbox and Box.net
Possible reason: File sharing applications condense files to improve upload and download speeds. This may damage the file.
Use a compression program, such as WinZip, to protect your files before sending through file sharing apps
If issues restoring the data persist, there your company data file may be damaged, follow Standard Data Damage Troubleshooting.
Scenario: You are getting error -6000, 95 when converting a .qbx file to .qba.
Download the latest update of your QuickBooks program.
Note: You must also remove all the special characters from the file name when prompted to save the .qba file or the error will persist.
Scenario: When clicking an Accountant's Copy download link from an email sent by "AccountantsCopy@intuit.com, you see the error “Application Not Found.”, “QuickBase Error”, “The application does not exist or was deleted. If you followed a link to get here, you may want to inform the author of that link that the application no longer exists.”, “Cannot download file v0 from www.quickbase.com. Please try again later.”
Possible reason: The download link expires two weeks after it is created.
Files uploaded thru the Intuit Servers are only available for two weeks. If all the copies of the accountant’s copy file transfer e-mail have expired, your client needs to remove the accountant’s copy restriction and recreate the Accountant’s Copy file transfer again.
Important: Removing the Accountant’s Copy restriction is IRREVERSIBLE. Consult your accountant before you remove the Accountant’s Copy restriction.
Scenario: Every time you try to restore an Accountant’s Copy or portable file, you are getting the error “Specified database in invalid” or “invalid database server command line”
Possible reason: The folder where the file is stored has permissions set that are prohibiting access to the data file OR the accountant's copy file is being restored across the network.
Solution 1: If the file is stored over the network or removable device, transfer the file locally.
Solution 2: Modify the permission of the folder where the file is saved
Scenario: You entered an inventory adjustment in the Accountant’s Copy working file (QBA). After you saved the inventory adjustment transaction, the date of the adjustment reverts back to the date the Accountant’s Copy file was created.
Possible reason: The inventory adjustment date defaults to the date that the Accountant's Copy was created because QuickBooks will re-calculate inventory quantity and/or average cost based on this date. Since the accountant is working in the prior period while the client continues to buy/sell inventory items QuickBooks can not save the transaction with a different date. The inventory adjustment will incorporate to the company file even though it may be dated after the dividing date.
You should make the adjustment to an Income or Expense account. If you make it to any other type of account, it may not show in your View / Export Changes for Client screen.
Possible reason: The user account being used to login to the Accountant's Copy has no access or restricted access to Sensitive Accounting Activities.
For accountants: if you don't have the administrator password, you have to contact your client.
Method 1: Create and send the accountant's copy without using the file transfer service
Method 2: Create and send the accountant’s copy using the Accountant File Transfer Service (ACFT)
Rationale: The password is for your security (so only the intended recipient can open the file). The transfer file password is created by the client when they send the accountant's copy transfer file to you.
If your client did not create a file transfer password, try the following the solutions. For best results, perform the solution in the order shown.
Install the latest updates of your QuickBooks version.
Follow Resolve data damage, Part 1.
Scenario: You are getting the message “Problem: You are trying to open an Accountant's copy transfer file. Only QuickBooks company files can be opened this way.” When downloading accountant’s copy from ACFT.
Possible reason: This error may be caused by incorrect browser settings. Resetting Internet Explorer to default settings has resolved this error.
Scenario: When trying to view a previous reconciliation report in an Accountants Copy displays an unrecoverable error XXXXX XXXXX and then QuickBooks Closes.
Note: Depending on the environment you may need to confer with your IT department as regular users may not have permissions to adjust security settings or changing the settings may impact other programs in use.
Scenario: You received an accountant’s copy (.qbx) file from your client and successfully convert it to accountant’s working file (.qba) . When you try to create a backup (.qbb) file, you get the following warning: “You are backing up an Accountant's Copy. While this is allowed, you must be very careful not to restore this backup over the existing master file. Do NOT deliver this backup to your client.”
You can back up the .qba file as a precaution. If needed, you can restore that backup to your system in case the original .QBA file is lost or has become damaged.
However, you should not send this backup file to your client. They will NOT be able to restore your backup to their system.
To send your client the changes you have made you should export your changes for the client. This creates a .QBY file which the client can then import into their .QBW file.
Note: Refer to Accountant’s Copy 101 for the steps on how to send and import an accountant’ copy change file .
Rationale: This warning is a safeguard designed to ensure that duplicate transactions are not imported back into the original company data file. You will see this warning if either the accountant's computer or the client's has an inaccurate system date.
Solution 1: Change the computer’s date to a future date
Quick Tip: The Accountant Transfer file name should bear the date/time stamp of the originating computer in the file name.
Solution 2: Fix the system date and recreate the Accountant’s Copy
Note: If the date is wrong on the computer where you created the accountant’s copy, you have to remove the restriction and recreate the accountant’s copy.
Intuit QuickBooks Accoutant's Copy Support Articles