After you upgrade to a new verison of QuickBooks, you may notice the option for loan manager is missing.
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
Before following the steps below, try rebooting your computer as this may re-enable the option for loan manager. If that fails to solve it, try one of the workarounds below.
Solution 1: Follow the steps in the Microsoft article Internet Explorer 9 fails to load VBD documents.
If the solution provided by Microsoft does not resolve the issue, try Solution 2.
Solution 2: Enable Compatibility Mode in Internet Explorer 9, 10 and 11.
Note: If the issue persists, you can try uninstalling Internet Explorer 9 or 10 and revert to IE 6, 7, or 8 to use Loan Manager or Cash Flow Projector.
Solution 3: Change Internet Explorer settings to their default
This issue is currently being prioritized by our engineers against other fixes. Any new updates will be added to this article as soon as more is available.