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Unrecoverable error 02888 39931 when opening QuickBooks

You may see one of the following errors while opening a company file, opening the Home page, or while opening the Report Center In QuickBooks 2011 or after you install the R8 update for QuickBooks 2010:

QuickBooks - Unrecoverable Error, Code: 02888 39931 (or a similar code, such as: 02888 39931, 19961 15856, 01690 66513, 03597 76273) 

Why this is happening

The .NET Framework installed on your computer may be damaged.

How to fix it

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.


Solution 1: Repair the .NET Framework installation

Repair or reinstall Microsoft .NET Framework


Solution 2: Modify the QBW.INI file to fix the error on the Home page

  1. Click the Windows Start button and choose My Computer or Computer, depending on your version of Windows.
  2. Find the QBW.INI file: 
  3. Double-click the QBW.INI file to open and edit it.

    Edit Qbw.ini
  4. Locate the section that starts with [WLB]:

    WLB section

    • The first line below [WLB] should be WLBOFF=Y. If there is different text there, replace it with WLBOFF=Y.
    • If you don't see [WLB], scroll to the end of the file and then:
      1. Type [WLB]
      2. Press Enter to go to a new line.
      3. Type WLBOFF=Y
  5. Save and close the QBW.INI file.
  6. Open QuickBooks again and open the company file.


If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.

KB ID# SLN41835
8/29/2015 2:21:04 AM
PPRDQSSWS405 9125 Pro 2015 b29eb9