When you open QuickBooks the Home Page appears blank or icons may be missing.
The QuickBooks display is affected by your Microsoft Windows resolution and font settings. If these settings are not optimized, QuickBooks may not be able to display the home page, centers or forms as expected.
Solution 1: Check your Windows display settings and screen resolution
See KB HOW13289 to correct possible display issues.
If you still do not have icons on your home page, try solution 2.
Solution 2: Update QuickBooks
Estimated time: 5 minutes
If you still do not have icons on your home page, try solution 3.
Solution 3: Download a file to automatically rename two QuickBooks program files
Estimated time: 1 minute
If you have trouble downloading or running the file, follow the steps in solution 4 to manually locate and rename the files.
Solution 4: Manually rename two program files
Estimated time: 10 minutes
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.