Was this page helpful?
Thank you!

Comments or suggestions?



Enter Email Address (optional)
email

Cash drawer won't open and the receipt printer won't print

This issue may be caused by one or more of the following issues:

  • The printer is unplugged or has no power.
  • The printer status is paused.
  • The print spooling process is damaged.
  • The wrong printer driver has been installed.
  • More than one instance of the printer has been installed.
How to fix it

To resolve this issue, follow each step in the Detailed Instructions below, testing the printer and  cash drawer after each step.

To test the printer:

  1. Choose File > Preferences > Workstation (Version 9 and below: Edit > Preferences > Workstation).
  2. Select Documents & Printers and click Print Test Page.

To test the cash drawer:

  1. Choose File > Preferences > Workstation (Version 9 and below: Edit > Preferences > Workstation).
  2. Select Cash Drawer, ensure the Receipt Printer and Cash Drawer Connection are properly configured, and  click Open Cash Drawer.

 

 

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the QuickBooks Point of Sale Community Forum. You can also review other available support options for additional guidance.

KB ID# SLN41698
7/24/2014 7:45:29 AM
PPRDQSSWS401 9102 Pro 2013 ee3bf4