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Error message: Connection Has Been Lost

You may see the following error while opening or using QuickBooks:

Important: If you see this error while updating your company file to a new version, please go to Connection to the QuickBooks Company File has been lost.


Why this is happening

QuickBooks displays this error because it cannot access your company data file. There are several possible causes of the error.

  1. First, restart QuickBooks or your computer or your server; restarting may reconnect QuickBooks to the data file.
  2. If that doesn't work, make sure QuickBooks is configured properly and that all your hardware is still working.
  3. If you still see the error message, continue with the steps in How to fix it.
How to fix it

This section provides links to tools you can download and instructions to help find and fix the problem. First, choose the solution below that describes where the error occurred. Then choose the option that best describes your setup.

If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.

KB ID# SLN41481
10/10/2015 9:06:06 AM
QYPPRDQBKSWS10 9125 Pro 2015 56821f