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Error 15240: The update did not complete successfully or the file you specified cannot be opened

The following errors occurs when updating QuickBooks Desktop:

  • Error 15240: The payroll update did not complete successfully
  • File Exists:  The file you specified cannot be opened.  Make sure that it is not being used by another program.
How to fix it

This issue has been resolved in the latest release for QuickBooks Desktop 2014. If updating your QuickBooks Desktop to the latest release does not resolve the issue, try the following workarounds:

Workaround 1: Run QuickBooks Desktop as administrator

Right click the QuickBooks program icon on your Desktop and choose Run as Administrator.

Workaround 2: Ensure Windows permissions are set correctly for QuickBooks Desktop to function 

Workaround 3: Make sure SSL 2 is checked in Internet Options

Workaround 4: Reinstall using a clean install

KB ID# SLN41469
12/9/2016 3:06:46 PM
PPRDQSSWS400 9138 Pro 2017 623b54