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Error: (-6189), (-6189, -82), (-6189, -77), or (-6189, -1005) when opening a company file

When opening or creating a company file, one of the following errors may occur:

  • Error (-6189)
  • Error (-6189, -82)
  • Error (-6189, -77)
  • Error (-6189, -1005)
  • Error (-6189, -85)
Why this is happening

These errors can be caused by:

  • A mismatched transaction log file (.tlg). For example, a .tlg file that is older than the company file you are trying to open
  • Limited or restricted permissions for the Windows user account, QBDataServiceUserXX
  • Opening a company file in the wrong version of QuickBooks Desktop. For example, opening a QuickBooks 2014 company file in QuickBooks 2013.
  • Your company file is damaged.


How to fix it

The issue causing this error may have been addressed in the latest release for your version of QuickBooks Desktop. Update your copy of QuickBooks to the most current release, and then try opening or creating the company file again

If re-opening and/or updating QuickBooks does not resolve the error, Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.

KB ID# SLN41355
4/26/2017 12:54:23 AM
QYPPRDQBKSWS08 9138 Pro 2017 b9925a