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Cash Register Plus: Citizen receipt printer problems

After connecting the printer to a USB port, you should see a message indicating that Windows is recognizing the device.

However, if you don’t see this message (and sometimes even if you do see it), you may run into problems when you try to use the printer. These problems may be caused by incorrect installation of the printer driver.
 

How to fix it

For Windows XP

Resetting the printer or reinstalling the printer driver can resolve these problems.

Reset the printer

  1. Select the ADMIN tab then click Edit Cash Register Settings.
  2. Select the TEST HARDWARE tab.
  3. Find your receipt printer in the list and click Reset.
  4. Click Try It to test the printer and make sure it's printing correctly.

If resetting the printer didn’t solve the problem, you’ll need to uninstall and reinstall the printer.


Disconnect then reconnect the printer

  1. Close Cash Register Plus.
  2. Unplug the printer from the USB port.
  3. Click the Microsoft Windows Start button and select Run. Enter control in the Open field and click OK.
  4. Double-click Printers and Faxes, and then delete the Citizen receipt printer.
  5. Plug the printer back into the USB port.
  6. Open Cash Register Plus.
  7. Select the ADMIN tab then click Edit Cash Register Settings.
  8. Select the TEST HARDWARE tab.
  9. Find your receipt printer in the list and click Reset.
  10. Click Try It to test the printer and make sure it's printing correctly.

If reinstalling the printer didn’t solve the problem, follow the next set of instructions for your particular operating system.

  1. On your desktop, right-click on your computer icon.
  2. Double-click Device Manager, double-click Universal Serial Bus Controllers, and then double-click USB Printing Support.
  3. In the USB Printing Support Properties window, select the Details tab.
  4. From the drop-down list, select Device Instance ID.
    • If you see a value in the field below the drop-down list, continue with step 5.
    • If the field is empty, turn off the receipt printer, disconnect it from the USB port, connect it to a different USB port, and start over with Step 1.
      Note: If, after completing the process again, it still doesn't work, right-click USB Printing Support then click Uninstall. When the uninstall is complete, turn off the receipt printer, unplug it from the USB port, and then plug it back. Turn it on again. You should receive a message indicating that Windows is recognizing the printer. Continue with Step 5.
  5. From the drop-down list, select Bus Relations.
    • If you see a value in the field below the drop-down list, continue with step 6.
    • If the field is empty, turn off the receipt printer, disconnect it from the USB port, connect it to a different USB port, and start over with Step 1.
      Note: If, after completing the process again, it still doesn't work, right-click USB Printing Support then click Uninstall. When the uninstall is complete, turn off the receipt printer, unplug it from the USB port, and then plug it back. Turn it on again. You should receive a message indicating that Windows is recognizing the printer. Continue with Step 6.
  6. Sign in to Cash Register Plus, select the ADMIN tab, and then click Edit Cash Register Settings.
  7. Select the TEST HARDWARE tab.
  8. On the Receipt Printer line, click Reset.
    You'll see the message: Reset successful.
  9. Click Try It.
    This will print a test receipt, indicating that the printer is set up and working fine from that USB port.

KB ID# SLN41350
11/28/2014 1:33:10 AM
QYPPRDQBKSWS06 9102 Pro 2013 2ac0d2