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Prompt to enter file transfer password occurs when opening accountant's copy transfer file

You attempt to open an accountant's transfer file or accountant's copy and you see a prompt to enter a password.

Why this is happening

The password is for your security (so only the intended recipient can open the file). The transfer file password is created by the client when they send the accountant's copy transfer file to you.

NOTE:  If you receive this password prompt for a file you already converted to an Accountant's Copy, the file is probably damaged.

How to fix it

You are prompted for a password when you open/convert an Accountant's Copy transfer file:

  • If you do not have the password, ask the client for the password they created when they sent the accountant's copy transfer file.
  • If you can't get the password from the client or the password is not working, the client needs to remove accountant's copy restrictions from their file and send the accountant's copy transfer file again.
  • If your client did not create a file transfer password try the following solutions.
  • If are prompted for a password when you have already converted from a transfer file try the following solutions.

Note: There is no password reset tool for the encrypted password on accountant's transfer files.


Intuit recommends 4 solutions for this problem. The first solution may solve your problem, or you may need to try all 4 to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Update to the latest release

Solution 2: Open an existing company file and use the File menu options to convert the Accountant's Copy.

  1. Open either a QuickBooks sample file or an existing company file in QuickBooks.
  2. Go to File > Accountant's Copy > Open & Convert Transfer File... (Note: For QuickBooks 2015, go to File > Send Company File > Open & Convert Transfer File...)

Solution 3: Remove special characters from the file name or path.

  1. Right-click the Windows Start button and click Explore (in Windows 7 click Open Windows Explorer).
  2. Browse to the folder where your company file is stored.
  3. Right-click your company file and select Properties.
  4. At the top of the Properties window, remove any non-alphanumeric characters from the name of the file.
  5. In the same Properties window, look at the path in the Location field. If there are non-alphanumeric characters in the company file path, remove them.
    1. Right-click the Windows Start button and click Explore (in Windows 7 click Open Windows Explorer).
    2. Browse to the folder containing the non-alphanumeric characters.
    3. Right-click the folder and select Rename.
    4. Remove the non-alphanumeric characters from the name and press Enter.
  6. Open QuickBooks and try performing the operation that caused the error. If it completes successfully, the issue is resolved.

Solution 4: Use Basic Data Damage Troubleshooting on your company file.

  1. Run the basic data damage troubleshooting on the client's data file to repair the company file.
  2. Remove accountant's copy restrictions from their company file.
  3. Send the accountant's copy transfer file again.




KB ID# SLN41147
5/1/2016 12:25:00 PM
PPRDQSSWS400 9132 Pro 2016 12eb7d