You attempt to open an accountant's transfer file or accountant's copy, and you see a prompt to enter a password.
The password is for your security (so only the intended recipient can open the file). The transfer file password is created by the client when they send the accountant's copy transfer file to you.
NOTE: If you receive this password prompt for a file you already converted to an Accountant's Copy: The file is probably damaged.
You are prompted for a password when you open/convert an Accountant's Copy transfer file:
Note: There is no password reset tool for the encrypted password on accountant's transfer files.
You are prompted for a password when you open an accountant's copy that you have already converted from a transfer file:
Intuit recommends 3 solutions for this problem. The first solution may solve your problem, or you may need to try all 4 to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Update to the latest release
Solution 2: Remove special characters from the file name or path.
Solution 3: Use Basic Data Damage Trobuleshooting on your company file.
If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.