You attempt to open an accountant's transfer file or accountant's copy and you see a prompt to enter a password.
The password is for your security (so only the intended recipient can open the file). The transfer file password is created by the client when they send the accountant's copy transfer file to you.
NOTE: If you receive this password prompt for a file you already converted to an Accountant's Copy, the file is probably damaged.
You are prompted for a password when you open/convert an Accountant's Copy transfer file:
Note: There is no password reset tool for the encrypted password on accountant's transfer files.
Intuit recommends 4 solutions for this problem. The first solution may solve your problem, or you may need to try all 4 to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Update to the latest release
Solution 2: Open an existing company file and use the File menu options to convert the Accountant's Copy.
Solution 3: Remove special characters from the file name or path.
Solution 4: Use Basic Data Damage Troubleshooting on your company file.