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Error: Import failed, and general troubleshooting of Accountant's Copy

Import Failed is a message that may occur if any change in the Accountant's changes (qby) file cannot be imported for any reason into the client's data file. You can also have import failed with no error message. All known problems are documented in the Knowledge Base.

Why this is happening

This error can result from several causes. These include data integrity problems, the program not being updated, or an anti-virus program scanning and damaging the file. Also, some e-mail programs and storage devices can truncate or otherwise damage the file and render it useless.


How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.



After determining that your file is not being damaged by file or program issues, or problems related to a storage device or another program:


  • On occasion, you may receive an Unrecoverable Error message. In these situations, document the error code listed on the message and then click Send on the unrecoverable error window. You may have to click Send several times during the import, but doing so should allow the import to continue bypassing changes that are failing and causing the error to appear.
  • If the Import fails, you will need to restore the Backup of the company file made prior to Import.
  • You may also search for the error or error code in our Knowledge Base.





KB ID# SLN41008
5/30/2016 7:25:35 AM
QYPPRDQBKSWS03 9132 Pro 2016 aa0767