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Names, items, or accounts are missing from centers, reports, or transactions

QuickBooks uses several lists to help track transactions and other business activities. These lists include:

  • Customers
  • Vendors
  • Employees
  • Items (what you buy and sell)
  • Accounts

You may notice these names, items, or accounts are missing or blank in your company file. You may see them missing in several places:

  • Reports
  • Transactions
  • Centers (Customer Center, Vendor Center, etc.)
How to fix it

Solution: Use the QuickBooks File Doctor to fix your data

Important: Do not use the QuickBooks File Doctor on a file that has recently been rebuilt. If your company file has been rebuilt since you started noticing the missing names, you will need to restore the backup made prior to the rebuild. 

KB ID# SLN40974
4/30/2016 6:13:44 AM
PPRDQSSWS400 9132 Pro 2016 01b089