QuickBooks uses several lists to help track transactions and other business activity. These lists include:
You may notice these names, items, or accounts are missing if your company file needs repair. You may see them missing in several places:
This article provides troubleshooting steps and additional resources to repair your file.
Solution: Use the QuickBooks File Doctor to fix your data
Important: Do not use the QuickBooks File Doctor on a file that has recently been rebuilt. If your company file has been rebuilt since you started noticing the missing names, you will need to restore the backup made prior to the rebuild.
Once you have the determined the rebuild date and time, restore the backup made just prior to that rebuild.
If you are unsure where the backup file is located, click here for help searching for .qbb files on your computer.
If you do not see RB in the Versions Used on File list, then your file has not been rebuilt and you can continue with the steps below.
Downloading and running the QuickBooks File Doctor
If the tool is unable to fix the problem, you will see an error:
The tool is unable to automatically fix this problem. Choose the option that's best for you:
If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.