QuickBooks uses several lists to help track transactions and other business activities. These lists include:
You may notice these names, items, or accounts are missing or blank in your company file. You may see them missing in several places:
Solution 1: Run the built-in QuickBooks File Doctor
If you are using QuickBooks 2014 and later, you can use the QuickBooks File Doctor already integrated in the program.
To run the tool, go to the QuickBooks File menu, select Utilities then click Repair File and Network Problems.
Solution 2: Use the external QuickBooks File Doctor to fix your data
Important: Do not use the QuickBooks File Doctor on a file that has recently been rebuilt. If your company file has been rebuilt since you started noticing the missing names, you will need to restore the backup made prior to the rebuild.
Once you have the determined the rebuild date and time, restore the backup made just prior to that rebuild.
If you are unsure where the backup file is located, click here for help searching for .qbb files on your computer.
If you do not see RB in the Versions Used on File list, then your file has not been rebuilt and you can continue with the steps below.
If the tool is unable to fix the problem, you will see an error:
The tool is unable to automatically fix this problem. Choose the option that's best for you: