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Names, items, or accounts are missing from centers, reports, or transactions

QuickBooks uses several lists to help track transactions and other business activities. These lists include:

  • Customers
  • Vendors
  • Employees
  • Items (what you buy and sell)
  • Accounts

You may notice these names, items, or accounts are missing or blank in your company file. You may see them missing in several places:

  • Reports
  • Transactions
  • Centers (Customer Center, Vendor Center, etc.)
How to fix it

Solution 1: Run the built-in QuickBooks File Doctor

If you are using QuickBooks 2014 and later, you can use the QuickBooks File Doctor already integrated in the program.

To run the tool, go to the QuickBooks File menu, select Utilities then click Repair File and Network Problems.


Solution 2: Use the external QuickBooks File Doctor to fix your data

Important: Do not use the QuickBooks File Doctor on a file that has recently been rebuilt. If your company file has been rebuilt since you started noticing the missing names, you will need to restore the backup made prior to the rebuild. 

KB ID# SLN40974
4/24/2017 6:08:55 AM
QYPPRDQBKSWS05 9138 Pro 2017 1693af