Error: QuickBooks is unable to send your email to Outlook

Note: If you use Microsoft Outlook with Microsoft Exchange Server, open Outlook and login before checking the QuickBooks preference.

1. Choose Edit > Preferences > Send Forms.
2. Click the My Preferences tab, set Send e-mail using to the option that you want to use and click OK.
3. If the preference is set correctly, try toggling it.

   1. Choose Edit > Preferences > Send Forms.
   2. Click the My Preferences tab, select QuickBooks E-mail, and then click OK.
   3. Choose Edit > Preferences.
   4. Select Outlook and click OK.
4. Close QuickBooks and all other programs.
5. Restart Windows.
6. Restart QuickBooks.
7. Email the report or transaction.

1. Close QuickBooks.
2. Open Internet Explorer.
3. Click on Tools > Internet Options.
4. Click on the Programs tab.
5. In the Programs tab, make sure the correct email program is selected as the default email program. For example, if you are trying to send email using Outlook, be sure Outlook is selected. If you are trying to send email using Outlook Express, be sure Outlook Express is chosen. Select the correct option, then click Apply and OK.
6. Close Internet Explorer.
7. Open QuickBooks.
8. Email the report or transaction.

Use Word to test MAPI32.dll functionality

1. Restart your computer to close and reopen Windows.
2. Open a blank document in Microsoft Word.
3. Choose File > Send > Email as PDF Attachment..
4. If the email opens with no errors, contact QuickBooks Technical Support for assistance.
5. If the error occurs when attaching the document, contact Microsoft Help and Support to resolve possible issues with Outlook or Office Suite and the MAPI settings.
6. Once the issue is resolved and email works from Microsoft Word, email the report or transaction from QuickBooks.

Note: If you can email from Microsoft Word but you can't email from QuickBooks, contact QuickBooks Technical Support for assistance.

Repair MAPI32.dll
1. Close all open programs.
2. Click the Windows Start button and select Computer (in Windows XP, select My Computer).
3. Go to C > Windows > System32.
4. Double-click Fixmapi.exe and follow any onscreen instructions.
5. Reboot your computer after Fixmapi.exe finishes running.

Click the version below for instructions on how to perform a repair.

• Microsoft Outlook 2007
• Microsoft Outlook 2010