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Error: Adaptive server anywhere database engine has encountered a problem and needs to close

When you open QuickBooks, you see this error message:

Adaptive server anywhere database engine has encountered a problem and needs to close.

The error can also occur when trying to access a customer, vendor, or employee center in a QuickBooks company file.

Why this is happening

This error can be caused by one of the following conditions:

  • The QuickBooks company file is damaged.
  • The program was not correctly installed.
  • The program became corrupted after installation. In some cases this might be caused by a virus on the affected system.
  • The company file was copied to a flash drive and the drive was removed without closing QuickBooks.

Note: If you are using a flash or thumb drive, always close QuickBooks before removing the drive.

How to fix it

To resolve this issue, select the option that best fits your situation:

  • If the error occurs when opening the Customer, Vendor, or Employee Center:
    1. Troubleshoot for data damage.
    2. If the error persists, you may need restore the company file from a backup.
  • If the error occurs when opening QuickBooks:
    1. Scan the affected computer using anti-virus software with current virus definition files. If you need assistance, please consult  your system or network administrator, your antivirus software vendor or their Web site, or a local computer consultant.
    2. Uninstall and reinstall QuickBooks.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.

KB ID# SLN40857
8/29/2015 7:34:54 AM
PPRDQSSWS404 9125 Pro 2015 1a7906