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Error: Adaptive server anywhere database engine has encountered a problem and needs to close

When you open QuickBooks, you see this error message:

Adaptive server anywhere database engine has encountered a problem and needs to close.

The error can also occur when trying to access a customer, vendor, or employee center in a QuickBooks company file.

Why this is happening

This error can be caused by one of the following conditions:

  • The QuickBooks company file is damaged.
  • The program was not correctly installed.
  • The program became corrupted after installation. In some cases this might be caused by a virus on the affected system.
  • The company file was copied to a flash drive and the drive was removed without closing QuickBooks.

Note: If you are using a flash or thumb drive, always close QuickBooks before removing the drive.

How to fix it

To resolve this issue, select the option that best fits your situation:

  • If the error occurs when opening the Customer, Vendor, or Employee Center:
    1. Troubleshoot for data damage.
    2. If the error persists, you may need restore the company file from a backup.
  • If the error occurs when opening QuickBooks:
    1. Scan the affected computer using anti-virus software with current virus definition files. If you need assistance, please consult  your system or network administrator, your antivirus software vendor or their Web site, or a local computer consultant.
    2. Uninstall and reinstall QuickBooks.

 

KB ID# SLN40857
5/6/2016 2:20:48 AM
QYPPRDQBKSWS02 9132 Pro 2016 8163de