Intuit recommends 3 solutions for this problem. The first solution may solve your problem, or you may need to try all to resolve the issue. For best results, perform the solutions in the order shown. To make sure you do not encounter PDF issues in the future, always make sure you are on the latest release of QuickBooks.
Solution 1: Fix the problem by downloading the QuickBooks Print and PDF Repair tool
Note: Only QuickBooks 2013 R4 and later is supported on Windows 8. Do you use Windows 8 64-bit and QuickBooks 2011 or 2012? They weren't designed for Windows 8 so this article won't help.
Verify XPS Services are Enabled for Server 2008 and Server 2012:
Due to the technical nature of the steps, you may want to reach out to your IT Professional if you run into any trouble or problems performing these steps.
For Windows Server 2008 and Server 2012, the XPS Services are usually turned off by default which can conflict with QuickBooks if you use the full program (not Database Manager only) on your server. QuickBooks 2011 and later requires the XPS services to be enabled for PDF related functions to work correctly.
Important: If the issue persists, please see the PDF creation fails on Windows Server 2012 article.
If these steps did not resolve the issue, please continue to Solution 2. Important: If you cannot print to your XPS printer outside of QuickBooks, you will need to contact your IT professional or Microsoft for assistance as the Microsft XPS Writer is not an Intuit product.
If you still experience the problem, go to the next solution.
Verify XPS Services are Enabled:
Reinstall XPS Printer:
If the issue still occurs, proceed to the next solution.
If a Windows user does not have permission to print to the XPS Document Writer, then QuickBooks will not be able to create the .xps file that will be converted to a .pdf file. You may need to be logged in with Admin Rights to change these permissions.
To correct printing permissions:
Note: Because of the complexity and number of available firewall and antivirus programs, Intuit cannot provide support for specific issues with these products. If you need further assistance with this issue, check with your system or network administrator (if you have one), the vendor from whom you purchased your antivirus or firewall software, the software developer's web site, or a local computer consultant.
MSXML 6.0 is a Microsoft Windows component and is part of the system requirements for the XPS Doc Writer.
Run System File Checker to repair MSXML 6.0, which is built into Windows 8. System File Checker is a utility provided by Microsoft to repair Windows system files.
Additional information on the System File Checker and how to use it may be found on Microsoft's website.
Run System File Checker to repair MSXML 6.0, which is built into Windows 7. System File Checker is a utility provided by Microsoft to repair Windows system files.
You may see this problem if your template for your form is damaged.
Important: If you're reconciling accounts when you see this problem, fix the problem in Adobe Reader.
If a Windows user does not have permission to print to the XPS Document Writer, then QuickBooks will not be able to create the .xps file that will be converted to a .pdf file.
Note for terminal service users: This permission must be granted to the domain users on the server copy of the XPS Document Writer, not the workstation copies.
After setting the permissions for XPS Document Writer on the server for Terminal Services users using the preceding steps, you must also set the XPS Document Writer to bypass the print spooler:
If QuickBooks appears to lockup after selecting reconcile from the Banking menu, but PDF functions are working, the reconcile window may be appearing off of the screen.
(Expand or Collapse all solutions)
If you have tried all of the solutions in this article and still experience PDF related errors in QuickBooks 2013 or later, please sign up below to be notified when an update is made available.