There are several primary solutions for this problem, and each contains secondary sub-solutions. The first solution may solve your problem, or you may need to try several to resolve the issue. For best results, perform the solutions in the order shown. To make sure you do not encounter PDF issues in the future, always make sure you are on the latest release of QuickBooks.
You may see an error or QuickBooks may close when printing .pdf files, emailing forms, or reconciling accounts
Why this is happening:
For best results, perform the solutions in the order they appear.
Important: Follow Solution 1 first before trying other solutions.
Solution 1: Fix the problem by downloading the QuickBooks Print and PDF Repair tool
Verify XPS Services are Enabled for Server 2008 and Server 2012:
Due to the technical nature of the steps, you may want to reach out to your IT Professional if you run into any trouble or problems performing these steps.
For Windows Server 2008 and Server 2012, the XPS Services are usually turned off by default which can conflict with QuickBooks if you use the full program (not Database Manager only) on your server.
Important: If the issue persists, please see the PDF creation fails on Windows Server 2012 article.
Important: If you cannot print to your XPS printer outside of QuickBooks, you will need to contact your IT professional or Microsoft for assistance as the Microsoft XPS Writer is not an Intuit product.
After running the tool, please provide feedback so we can see how effective it is. You can provide feedback on the PDF & Print Repair Tool here:
Important: If you're reconciling accounts when you see this problem, fix the problem in Adobe Reader.
Verify XPS Services are Enabled:
Reinstall XPS Printer:
If a Windows user does not have permission to print to the XPS Document Writer, then QuickBooks will not be able to create the .xps file that will be converted to a .pdf file. You may need to be logged in with Admin Rights to change these permissions.
To correct printing permissions:
Settings in your security software, such as Norton Antivirus or McAfee Firewall, can also block the creation of .xps files. Check the settings on your security software to make sure that .xps files are not blocked.
Note: Because of the complexity and number of available firewall and antivirus programs, Intuit cannot provide support for specific issues with these products. If you need further assistance with this issue, check with your system or network administrator (if you have one), the vendor from whom you purchased your antivirus or firewall software, the software developer's web site, or a local computer consultant.
MSXML 6.0 is a Microsoft Windows component and is part of the system requirements for the XPS Doc Writer.
Run System File Checker to repair MSXML 6.0, which is built into Windows 8. System File Checker is a utility provided by Microsoft to repair Windows system files.
Additional information on the System File Checker and how to use it may be found on Microsoft's website.
Run System File Checker to repair MSXML 6.0, which is built into Windows 7. System File Checker is a utility provided by Microsoft to repair Windows system files.
You may see this problem if your template for your form is damaged.
After setting the permissions for XPS Document Writer on the server for Terminal Services users using the preceding steps, you must also set the XPS Document Writer to bypass the print spooler:
If QuickBooks appears to lockup after selecting reconcile from the Banking menu, but PDF functions are working, the reconcile window may be appearing off of the screen.
If you have tried all of the solutions in this article and still experience PDF related errors in QuickBooks 2013 or later, please sign up below to be notified when an update is made available.