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Unable to reconcile accounts or to create, print, or email .pdf files

There are two sections to this article. One for QuickBooks 2011 and newer the other is for QuickBooks 2010 and older. Make sure you follow the steps for the appropriate year.  Intuit recommends 3 solutions for this problem. The first solution may solve your problem, or you may need to try all to resolve the issue. For best results, perform the solutions in the order shown. To make sure you do not encounter PDF issues in the future, always make sure you are on the latest release of QuickBooks.

How to fix it for 2011 and later QuickBooks versions only

Solution 1: Fix the problem by downloading the QuickBooks Print and PDF Repair tool

Note: Only QuickBooks 2013 R4 and later is supported on Windows 8. Do you use Windows 8 64-bit and QuickBooks 2011 or 2012? They weren't designed for Windows 8 so this article won't help. You may consider checking this post on the Intuit Community Forum for assistance.

  1. Download and run the QuickBooks Print and PDF Repair Tool.

    Download Tool button image

  2. Once the tool completes, try the .pdf file-related task that originally generated the error.
  3. If the error still occurs, please try rebooting your computer and then try again.

Optional: If you have a minute, could you please help us gather feedback on how the QuickBooks PDF Tool worked out?


If these steps did not resolve the issue, please continue to Solution 2. Important: If you cannot print to your XPS printer outside of QuickBooks, you will need to contact your IT professional or Microsoft for assistance as the Microsft XPS Writer is not an Intuit product.

(Expand or Collapse all solutions)


If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.

How to fix it for 2010 and older QuickBooks versions only

The following steps are for QuickBooks 2010 and under only.


If you have tried all of the solutions in this article and still experience PDF related errors in QuickBooks 2013 or later, please sign up below to be notified when an update is made available.


KB ID# SLN40733
4/1/2015 6:09:43 AM
QYPPRDQBKSWS09 9102 Pro 2013 aef481