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Unable to reconcile accounts or to create, print, or email .pdf files

Intuit recommends 3 solutions for this problem. The first solution may solve your problem, or you may need to try all to resolve the issue. For best results, perform the solutions in the order shown. To make sure you do not encounter PDF issues in the future, always make sure you are on the latest release of QuickBooks.

How to fix it for 2013 and later QuickBooks versions only

Solution 1: Fix the problem by downloading the QuickBooks Print and PDF Repair tool

Note: Only QuickBooks 2013 R4 and later is supported on Windows 8. Do you use Windows 8 64-bit and QuickBooks 2011 or 2012? They weren't designed for Windows 8 so this article won't help.

  1. For QuickBooks 2014 and below, download and run the QuickBooks Print and PDF Repair Tool.
    • Important: For QuickBooks 2015 and above, please proceed to the manual troubleshooting section below as the Print and PDF Repair Tool is only designed for 2014 and below QuickBooks versions.
  2. Once the tool completes, try the .pdf file-related task that originally generated the error.
  3. If the error still occurs, please try rebooting your computer and then try again.

If these steps did not resolve the issue, please continue to Solution 2. Important: If you cannot print to your XPS printer outside of QuickBooks, you will need to contact your IT professional or Microsoft for assistance as the Microsft XPS Writer is not an Intuit product.


(Expand or Collapse all solutions)


If you have tried all of the solutions in this article and still experience PDF related errors in QuickBooks 2013 or later, please sign up below to be notified when an update is made available.


KB ID# SLN40733
10/13/2015 9:01:54 PM
PPRDQSSWS404 9125 Pro 2015 58fc38