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Troubleshoot data damage in your QuickBooks for Mac company file

Data damage can come in all shapes and sizes. This article provides steps to identify the type of damage you have, and some different ways you may be able to resolve the problem.

  • Error messages when working in QuickBooks
  • Company file will not open
  • Company file is running very slow
  • Cannot convert the company file
  • Amounts on the Balance Sheet do not match amounts on the specialty reports (A/R, A/P, Inventory, etc.).
  • Reports are incomplete or do not show all accounts
  • Deleted memorized reports still show on the list
  • Cannot edit or save a transaction
  • Names are missing from lists or cannot scroll past a certain point in a list
How to fix it

Important: Before you start troubleshooting data damage, be aware that you have some options:

If these steps do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.

KB ID# SLN40678
9/3/2015 8:09:21 AM
PPRDQSSWS406 9125 Pro 2015 a799b9