Was this page helpful?
Thank you!

Comments or suggestions?



Enter Email Address (optional)
email

Error: QuickBooks was unable to back up the company file

When you try to create a backup, you see one of the following errors:

  • QuickBooks was unable to back up your company file.
  • Backup failed.
Why this is happening

This error may occur if:

  • The company file name exceeds 65 characters
  • You are trying to save a backup to an external drive or flash drive.
  • The company file is larger than 3 GB
  • The QuickBooks application is being scanned or used by another program in the background
  • The path to the company file is too long
How to fix it

Intuit recommends 5 solutions for this problem. The first solution may solve your problem, or you may need to try all 5 to resolve the issue. For best results, perform the solutions in the order shown

 

 

 

 

 

 
 

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.

KB ID# SLN40651
9/1/2014 4:15:11 AM
PPRDQSSWS400 9102 Pro 2013 c4f1f7