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Error: QuickBooks was unable to back up the company file

When you try to create a backup, you see one of the following errors:

  • QuickBooks was unable to back up your company file.
  • Backup failed.
Why this is happening

This error may occur if:

  • The company file name exceeds 65 characters
  • You are trying to save a backup to an external drive or flash drive
  • The company file is larger than 3 GB
  • The QuickBooks application is being scanned or used by another program in the background
  • The path to the company file is too long
  • The file name contains a .ADR extension
How to fix it

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try them all to resolve the issue. For best results, perform the solutions in the order shown








If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.

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2/9/2016 3:42:17 AM
PPRDQSSWS401 9132 Pro 2016 67527a