When you try to create a backup, you see one of the following errors or QuickBooks shuts down without error:
This error may occur if:
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try them all to resolve the issue. For best results, perform the solutions in the order shown
Important: Ensure that your QuickBooks is up to date before you perform the steps shown below.
Choose the solution below that best fits your concern:
Rename your QuickBooks file and make sure it will not exceed to 65 characters.
Save the backup to a local drive (such as the C:\ drive), and then copy the backup to the external drive.
Create a Portable Company File and restore it to a new company file name.
Rename .TLG file.
Shorten the path to the company file.
Rename the company file and removed the .ADR extension