In the Menu Bar, select File and then Printer Setup. You expect to see the Printer Setup window, but the that window does not open, and it appears that nothing is happening.
There are several possible causes of this issue, but a corrupted Qbprint.qbp file is the most common:
Important: Ensure QuickBooks is up to date. Intuit recommends more than one solutions for this issue. For best result, follow the steps in order.