When selecting the File menu and selecting Printer Setup, the Printer Setup window does not open. It appears as though nothing is selected or QuickBooks freezes (hangs).
There are several possible causes of this issue:
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
Rename the Qbprint file:
Reset the location of the window:
Reset the default printer in Windows:
Repair your QuickBooks installation:
If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.