The following error message appears when opening a company file on a Windows computer (Windows 8, 7, Vista), Windows Server 2008, or a Linux database server:
QuickBooks was unable to open the file [path\filename] on the host computer [host name]. Try opening the file with QuickBooks on the host computer or run the QuickBooks Database Server Manager on the host computer and then try opening the file on your computer.
If the problem persists, please contact Intuit Technical Support and provide them with the following error codes (-6190, -816).
This error can:
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try more to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Have other user(s) log off or disconnect from the company file
Solution 2: Download the QuickBooks File Doctor
Solution 3: Rename the .tlg file
Important: If you are a QuickBooks Enterprise Solutions user and you currently use Business Analysis, you must perform another sync to view your reports.
Note: Deleting the transaction log file (.tlg) is not recommended because it can be used to recover lost data.
When you need to move the company file from the server to another computer to work in it: