The following error message appears when opening a company file on a Windows computer (Windows 8, 7, Vista, XP), Windows Server 2008 or 2003, or a Linux database server:
QuickBooks was unable to open the file [path\filename] on the host computer [host name]. Try opening the file with QuickBooks on the host computer or run the QuickBooks Database Server Manager on the host computer and then try opening the file on your computer.
If the problem persists, please contact Intuit Technical Support and provide them with the following error codes (-6190, -816).
This error can occur if another user is logged into the company file in Single User Mode.
This error can be caused by a mismatch between the transaction log file (.tlg) and the company file (.qbw).
This error can also occur if the company file was copied to a different computer and updated without the associated transaction log file.
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try more to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Have other user(s) log off or disconnect from the company file
Solution 2: Download the QuickBooks File Doctor
If you see No problem detected in your Company File, your company file is OK. If you still encounter the error, try solution 2.
Solution 3: Rename the .tlg file
Important: If you are a QuickBooks Enterprise Solutions user and you currently use Business Analysis, you must perform another sync to view your reports.
Note: Deleting the transaction log file (.tlg) is not recommended because it can be used to recover lost data.
When you need to move the company file from the server to another computer to work in it:
If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.