When a knowledge base article asks you to re-sort your lists, it is usually asking you to re-sort:
If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.
This is the second in a series of articles that will guide you through the data damage resolution process.
Usually, when you finish resorting your lists, continue with: