QuickBooks stores data pertaining to Customer:Jobs, Vendors, Employees, Other Names, Accounts and Items, as well as other things, in lists. A particular Customer or Employee or Item is an entry on a list. Your lists can become damaged. The damage can often be repaired by re-sorting which puts the list back in its default order.
This is the second in a series of articles that will guide you through the data damage resolution process.
Re-sorting your lists into their default order can fix a number of data problems, especially when done prior to rebuilding your data file.
When a knowledge base article asks you to re-sort your lists, it is usually asking you to re-sort:
If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.