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Errors: X field records could not be read

Logging into the file, viewing or editing a sales form, or running the file utilities, QuickBooks displays one of the following errors:

  • # of fields could not be read.
  • C=291
  • [#] of field record(s) could not be read. This may be because the template type used to store this template is different from the template type being used to read it.


Why this is happening

These errors occur if one or more templates, such as invoices and sales orders, are damaged.


How to fix it

Solution 1: Update to the latest release

Update your installation of QuickBooks to the latest release.

Solution 2: Edit and update your templates
Important: These steps for each affected template.

  1. Select the Lists menu and select Templates.
  2. Click the Include inactive checkbox. If Include inactive is not accessible, you can proceed to the next step.
  3. Click to select the first template in the list, and then click the Open Form button. If the form opens without error, close the template and move to the next template.
  4. Repeat step 3 for each template in the list.
  5. When the error occurs, close the form.
  6. In the Templates window, select the template that generated the error:
    • QuickBooks 2006 and later: Click the Templates button, select Edit Template, and then click the Additional Customization button in the Basic Customization window.
    • QuickBooks 2005: Click the Templates button and select Edit Template.
  7. Click the Default button.
  8. When prompted to continue, click OK. If this is a customized template, you will need to customize the template again after completing these steps.
  9. Click OK to save the changes.

Note: When defaulting customized templates, if the message "order cannot be zero displays, you need to send your company file to Data Services for recovery. Or you could restore a recent backup that is not not damaged and reenter data.


If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.

KB ID# SLN40496
9/1/2014 12:33:42 AM
PPRDQSSWS406 9102 Pro 2013 2159b5