Logging into the file, viewing or editing a sales form, or running the file utilities, QuickBooks displays one of the following errors:
These errors occur if one or more templates, such as invoices and sales orders, are damaged.
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Update to the latest release
Update your installation of QuickBooks to the latest release.
Solution 2: Edit and update your templates
Important: These steps are for each affected template.
Note: When defaulting customized templates, if the message "order cannot be zero displays, you need to send your company file to Data Services for recovery. Or you could restore a recent backup that is not not damaged and reenter data.
Solution 3: Change the current logo or add a new logo to the damaged templates
If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.