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Cannot open the Learning Center Tutorials

In the QuickBooks Learning Center, nothing happens when you click the link to run a tutorial.

Why this is happening

Some QuickBooks installation files may have not been fully installed on the computer or some third party components may be damaged.

How to fix it
  1. Ensure your QuickBooks is on the latest release.
  2. Repair QuickBooks:
  3. Install and run the QuickBooks Component Repair Tool

The links to the tutorials from the QuickBooks Learning Center should now open.

Note: You may open some of the tutorials without being in QuickBooks by going to the following location on your computer: C:\Program Files\Intuit\QuickBooks 2012\Components\Help\Tutorial\Movies 

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.

KB ID# SLN40495
9/1/2015 7:08:05 AM
QYPPRDQBKSWS05 9125 Pro 2015 ae036e