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A paid bill or invoice shows on report or window of open transactions

An "open transactions report" is a generic term for a report or window designed to show only open, i.e., unpaid transactions. These transactions record debits or credits to Accounts Receivable or Accounts Payable. They include:

  • Open Invoices Report.
  • A/R Aging Summary.
  • A/R Aging Detail.
  • Unpaid Bills Report.
  • A/P Aging Summary.
  • A/P Aging Detail.
  • A Transaction Summary or Detail report filtered for Paid Status = Open.
  • Reminders List.
  • Customer Snapshot.
  • The Income Tracker.

When an "accrual transaction" is paid it should not show on these reports/windows.

Why is this happening

QuickBooks does not recognize that a bill or invoice is paid.

The two most common reasons are:

  • A Bill credit or bill payment is entered but not applied to a bill.
  • A credit memo or payment is entered but not applied to an invoice.

Less common causes of this issue are:

  • Aging report preferences are incorrect.
  • Terms set for a bill or invoice are incorrect or terms are set up incorrectly in the Terms List.
  • The date on your server or on your workstation are set incorrectly.
  • The Bill Payment is dated after the date range of the report.
  • Either one or both of the transactions or the link between them is damaged.
How to fix it









If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.

KB ID# SLN40458
8/30/2015 12:57:48 PM
PPRDQSSWS403 9125 Pro 2015 f8581b