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PDF file is blank, shows only part the page, or only a small white box appears

Creating .pdf files in QuickBooks depends on more than just your QuickBooks program.

  1. A graphics card inverting the text colors or a font compatibility issue may cause:
    • A blank page
    • A page with only the logo or lines
      Note: When font color is the source of the problem, your text is still in the .pdf. You can't see the text because the text and background are both white.


  2. Damaged templates or damaged program files may cause the .pdf file to be incomplete when emailed or saved. This includes:
    • A portion of the page
    • A small, white box


How to fix it

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

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KB ID# SLN40449
11/27/2015 2:38:39 PM
QYPPRDQBKSWS03 9132 Pro 2016 238466