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PDF file is blank, shows only part the page, or only a small white box appears

Creating .pdf files in QuickBooks depends on more than just your QuickBooks program.

A graphics card inverting the text colors or a font compatibility issue may cause:

  • A blank page
  • A page with only the logo or lines

Note: When font color is the source of the problem, your text is still in the .pdf. You can't see the text because the text and background are both white.

Damaged templates or damaged program files may cause the .pdf to be incomplete, including:

  • A portion of the page
  • A small, white box

This includes emailing a form or report or saving as a .pdf file.

How to fix it

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Update QuickBooks to the latest release

Solution 2: Update your Adobe Acrobat Reader to the latest version

  1. Open Adobe Acrobat Reader and choose Help > Check for Updates.
  2. Download and install available updates.
  3. Reboot your computer.

Solution 3: Locate and rename the QBPrint.qbp file

Solution 4: If you are emailing or saving a transaction, use another template

Solution 5: Check for unusual fonts or white font color in the template

  1. Open QuickBooks and open the transaction where the problem occurs (invoice, purchase order, sales order, etc.).
  2. Click the Customize button (In QuickBooks 2013, click Formatting button).
  3. Click the Customize Data Layout button.
  4. Click the Layout Designer button.
  5. Select the first box that does not display correctly in the .pdf file and then click the Properties button at the top of the form.
  6. Click the Font button.
  7. Change the font to any of the more common fonts, such as Arial or Times New Roman.
  8. Repeat steps 4 through 6 for any other text that appears white in the .pdf file.

Solution 6: Create a .pdf-only template that uses white fonts

  1. Make a backup of your data file.
  2. Make a copy of your template:
    1. Choose Lists > Templates.
    2. Select your template.
    3. Click the Templates button at the bottom of template window and select Edit Template.
    4. In the Basic Customization window, select Manage Templates.
    5. In the Manage Templates window, click the Copy button.
    6. Replace Copy of in the template with PDF ONLY.
    7. Click Ok.
  3. In the Basic Customization screen, for each item in the Change Font For list:
    1. Click the Change Font button.
    2. Click the Color drop-down and select White from the list.
    3. Click Ok to save your changes.
    4. Click Ok in the Basic Customization window.
  4. Create another .pdf file using this template.

Solution 7: Edit Adobe Acrobat Reader settings to display colors differently

Note: The following steps are for Adobe Acrobat Reader 9. The steps may be different for other versions.

  1. Open Adobe Acrobat Reader.
  2. Choose Edit > Preferences.
  3. Along the left side of the Preferences window, click Accessibility.
  4. Select the Replace Document Colors checkbox.
  5. Click to clear the Only change the color of the black text or line art checkbox and the Change the color of the line art as well as text checkbox.
  6. Click Ok to save your preferences.
  7. Open the .pdf file that appears blank.

Solution 9: Reinstall the PDF Converter

Solution 10: Repair your QuickBooks installation

Solution 11: Uninstall and reinstall QuickBooks

Solution 12: Run reboot.bat

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.

KB ID# SLN40449
7/28/2014 5:33:05 PM
PPRDQSSWS400 9102 Pro 2013 c49687