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Error 3371: Could not initialize license properties

When you Actiavte or open QuickBooks, you see one of these error messages:

  • Could not initialize license properties. Error 3371: QuickBooks could not load the license data. This may be caused by missing or damaged files.
  • Could not initialize license properties. [Error 3371, Status Code -11118] QuickBooks could not load the license data. This may be caused by missing or damaged files.
  • Could not initialize license properties. [Error: 3371, Status Code -1] QuickBooks could not load the license data. This may be caused by missing or damaged files.
Why is this happening

This error normally occurs when a component or file needed by QuickBooks to run is damaged or missing:

  • Qbregistration.dat – This is a QuickBooks installation file that contains QuickBooks’ license information. Every time QuickBooks is made active, the license information needs to be retrieved and validated. If this file is damaged, QuickBooks will not open.
  • Damaged MSXML component – MSXML is a Microsoft component needed by QuickBooks to run. This component helps QuickBooks retrieve the information in the Qbregistration.dat file allowing QB to open.


The error may also be caused by outdated Windows operating system or an anti-virus program that quarantines some QuickBooks files.

Right Networks and QuickBooks Enterprise with WebConnect users: You may also experience this issue if you are opening the file without saving first. You must first save before importing the .QBO file.
How to fix it

If the latest Windows updates are not installed, the QuickBooks installation can fail or become damaged. Ensure Windows is up to date.

  1. To install the latest Windows updates:
    1. Click the Windows Start or Logo button
    2. Choose All Programs > Windows Update.
    3. Click Install Updates.
    4. If prompted for an admin password, enter the information or provide confirmation.
    5. After all updates are installed, install QuickBooks again.
  2. If you continue to receive the error, perform the following in the order shown (if the first solution fixes the problem, you do not need to try the other steps):
    1. Re-create damaged EntitlementDataStore.ecml
    2. Fix common installation errors using QB Component Repair tool.
    3. Perform clean install.

Note: If you tried all of the solutions in this article and continue to receive error 3371, you will need to work with a qualified IT professional or contact Microsoft as there may be corruption to your Windows Operating system.

KB ID# SLN40318
6/25/2016 11:29:57 PM
PPRDQSSWS406 9132 Pro 2016 94037c