The QuickBooks Automated Password Reset Tool does not reset the password successfully.
Important: The following information does not apply to Cash Register Plus.
If your company file is stored on removable media, copy the file to your desktop before attempting to reset the password. Remember to move the file back to the correct QuickBooks location when you are finished.
Any of the following can cause the Automated Password Reset Tool to fail. Click the cause that appears to apply to your situation to expand the solution steps.
You cannot reuse the Automated Password Reset tool without verifying your identity each time you download and use the tool. Delete any copies of the QuickBooksPasswordReset.exe file already on your computer before downloading the tool. Reenter your company information in the QuickBooks Automated Password Reset tool.
If your company file is open or in use on this or any other workstation, close it on this and all other workstations.
If the login screen or invalid password screen is open, close the login prompt or error message.
Confirm that the error you receive shows that the password is incorrect. Open the company file in QuickBooks. If you are prompted for the User Name, enter Admin. If you have a password, enter it. If you don't have a password, leave the password field blank. If any error appears other than "Invalid Password," or if the file does not open, contact support for assistance.