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QuickBooks is not responding, when you click to open or close a company file

When you click to open a company file, you see the message "QuickBooks is not responding." The computer appears to be locked up and the cursor is an hour glass.

When you see this condition, the Task Manager may indicate that QuickBooks is not responding. Do not click End Task until at least ten (10) minutes have elapsed to be sure that QuickBooks Desktop will not continue.

Why this is happening

A possible cause is that your Memorized Transaction list contains damaged memorized transactions.

How to fix it
KB ID# SLN40299
10/23/2016 3:08:49 PM
PPRDQSSWS403 9138 Pro 2017 e1aa34