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Error: -6000, -77 when opening a company file

When attempting to open a company file, the following error appears:

Error -6000, -77
How to fix it

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

 

 

If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.

 

KB ID# SLN40284
4/24/2014 8:18:07 AM
QYPPRDQBKSWS05 9102 Pro 2013 b31029