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Error: -6000, -77 when opening a company file

When attempting to open a company file, the following error appears:

We're sorry.  QuickBooks encountered a problem.  Error codes: (-6000, -77).

 

How to fix it

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

NOTE: It has been shown that re-launching the QuickBooks with elevated permissions (right click the desktop icon and choose to run as administrator) can resolve without further effort.

 

 

If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.

 

KB ID# SLN40284
10/25/2014 2:27:46 AM
PPRDQSSWS403 9102 Pro 2013 ab6585