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Error: -6000, -83: An error occurred

When you attempt to open, restore, or backup your company file, you see one of these errors:

  • An error occurred when QuickBooks tried to access the company file. Please try again. If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-6000, -83).
  • You do not have sufficient permissions to the specified folder. To use QuickBooks in a multi-user environment, you must have read/write access and create/delete rights to the folder where the company file is stored.
Why this is happening
These errors might be caused by:

  • Converting your company file from an earlier version over a network.
  • Missing files in your installation of QuickBooks.
  • Insufficient permissions for your network server, Windows user, or QBDataServiceUserXX.
  • Your firewall or security software blocking QuickBooks files.
  • Damage in your company file or the shared folder.
  • More than one computer trying to host the company file.
  • Using a non-U.S. version of Windows or having your Regional Language Settings in Windows set to something other than English.
  • How the file is accessed (Mapped Network Drive or UNC Path).
  • On Linux servers:
    • Having your company file in a directory not monitored by qbmonitord and no qbdir.dat file exists.
    • Your workstation being unable to ping the server by name.
How to fix it

Your solution depends on what action you were taking when the error occurred. Please choose the appropriate selection.

You are opening your company file
You are storing your company file on a Windows server

Note: You may find that copying your company file to your desktop during troubleshooting is more effective than fixing it on your network. Once the problem is fixed, copy your file back to the original network location.

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Fix the error using the QuickBooks File Doctor
Solution 2: If you're using QuickBooks on more than one computer, configure only one to host the company file:

To turn hosting off on all workstations accessing the file over the network:

  1. Open QuickBooks and choose File > Utilities.
  2. In the list that is displayed:
  • If you see Host Multi-User Access in the list, this computer is not hosting the company file and you can go to the next computer.
  • If you see Stop Hosting Multi-User Access, select that option, and then:
    1. In the the Stop hosting multi-user Access window, click Yes.
    2. In the Company file must be closed window, click Yes to continue and go to the next computer.

If you still see the error, try the next solution.

Solution 3 (Optional): Manually resolve -6000, -83

The following steps are to be used if the QuickBooks File Doctor can't run successfully on your computer or you prefer a manual solution.

  1. Update to the latest release:

    Go to the Update to the Latest Release page.

    Important: Be sure your product is selected. If not, click Choose a different product.

    Select and follow the instructions for one of the update options:

    • Automatic updates
    • Manual updates

    If you have the latest release installed and the error persists, try step 2.

  2. Configure QuickBooks files for firewall or security software:

    Note: Due to the complexity and number of available firewall applications, Intuit can't provide support for specific firewall issues.

    1. Refer to Firewall and Internet security for updates and network access to view the exceptions needed.
    2. Follow the instructions from your firewall maker's web site to configure your firewall to allow Internet access to the QuickBooks files on all computers.

    If your firewall or security software has been configured and the error persists, try step 3.

  3. Check permissions to access the company file:
    1. To verify that permissions are set up correctly, refer to Set up folder permissions to share company files.
    2. If you need to set permissions, refer to Set access permissions for QuickBooks in Windows.

    If your permissions to access the company file or folder are set up correctly and the error persists, try step 4.

  4. Scan the company files:

    You need to scan the folder where the company file is stored to created the Network Descriptor (.nd) file. The *.nd file stores information about the computer that is hosting the file.

    1. Click the Windows Start button and choose Programs > QuickBooks > QuickBooks Database Server Manager.
    2. In the QuickBooks Database Server Manager window, click Add Folder and browse to the folders storing the company files.
    3. When all folders are added, click Scan.
    4. The data files appear under QuickBooks company files found. Click Close.
    5. Browse to the folders containing the company files and make sure the file .qbw.nd was created for each company data file.

    Note: If you don't see the QuickBooks Database Server Manager in the Programs list, you might have to uninstall QuickBooks and reinstall selecting the second option: I'll be using QuickBooks on this computer, AND I'll be storing our company file here so it can be shared over our network.

    If you scanned the folder and the error persists, try step 5.

  5. Verify hosting on your computers:

    In a network environment, the computer (server) with the QuickBooks Database Server Manager installed needs to be the only computer with the hosting feature turned on. Scanning the company files turns hosting on.

    Computer workstations:

    1. Open QuickBooks and choose File > Utilities.
    2. In the list that is displayed:
    • If you see Host Multi-User Access on the list, this computer is not hosting the company file and you can go to the next computer.
    • If you see Stop Hosting Multi-User Access, select that option and then:
      1. Click Yes to Stop hosting multi-user Access window.
      2. In the Company file must be closed window, click Yes to continue and go to the next computer.

    Server:

    1. Right-click the Windows Taskbar and select Task Manager.
    2. In the Image Name column, find QBDBMgrN.exe. (You can click the column heading to alphabetize the list.)
    3. If you don't see QBDBMgrN.exe on the list, be sure the QuickBooksXX service is on the computer and started:
      1. Log in as a Full Administrator. (You may to contact your system administrator to log in as full admin.)
      2. Click the Windows Start button and choose Run. In the Open field, enter services.msc , and then click OK.
      3. Find the following service for your version of QuickBooks:
        • QuickBooks 2013: QuickBooksDB23 QuickBooks 2012: QuickBooksDB22
        • QuickBooks 2011: QuickBooksDB21 QuickBooks 2010: QuickBooksDB20
        • QuickBooks 2009: QuickBooksDB19
        • QuickBooks 2008: QuickBooksDB18
        • QuickBooks 2007: QuickBooksDB17
        • QuickBooks 2006: Startup typeB
      4. Be sure the startup type is Automatic and that the service is currently started.
        • If the service is not started, right-click it and select Start.
        • If the startup type is not Automatic, double-click the service and from the Startuptype drop-down, select Automatic.
    4. In the QBDBMgrN.exe row, verify that the entry in the User Name column is correct.
      • For QuickBooks 2013, the entry should be QBDataServiceUser23.
      • For QuickBooks 2012, the entry should be QBDataServiceUser22.
      • For QuickBooks 2011, the entry should be QBDataServiceUser21.
      • For QuickBooks 2010, the entry should be QBDataServiceUser20.
      • For QuickBooks 2009, the entry should be QBDataServiceUser19.
      • For QuickBooks 2008, the entry should be QBDataServiceUser18.
      • For QuickBooks 2007, the entry should be QBDataServiceUser17.
      • For QuickBooks 2006, the entry should be QBDataServiceUser.

    If the error persists, try step 6.

  6. Open your company file from a different location:

    a. Open the file from the hosting computer:

    1. Go to the computer where the company file is stored.
    2. If the Server Install only is installed on the hosting computer, go to Copy file to another location.
    3. Open QuickBooks and the company file receiving the error message.
      • If you are able to open the company file from this computer, verify your company file.
      • If you can't open the company file, proceed to step b.
    4. Rebuild your company file if QuickBooks instructs you to.

    If QuickBooks detects no problems with your company file, and the error persists, go to step b.

    b. Copy file to another location:

    1. Open the folder that contains the company file.
    2. Right-click the file name and select Copy.
    3. Right-click an empty area on your Windows desktop and select Paste.
    4. Open QuickBooks and then open the company file on your desktop.
      Important: If you still see the error message, your company file might be damage. If so, you have 3 options:

    c. If the company file opens successfully, copy the file back to its original location:

    Important: Be sure the original company file name is renamed before copying the file that was recently opened from the desktop. Do not paste over the existing company file.

    1. Open the folder that contains your original (damaged) company file, and rename the file by adding OLD or DAMAGED in the file name prefix. For example, if your original company file name was CompanyFile, rename it OLD_CompanyFile or DAMAGED_CompanyFile. Refer to Rename a file in Windows for instructions.
    2. Close QuickBooks.
    3. Right-click the company file on your desktop and choose Copy.
    4. Open the folder where the company file was originally stored.
    5. Right-click an empty area in the folder window and choose Paste.
    6. Open QuickBooks and open the company file from its original location.
Solution 4: Edit the hosts file

Edit the hosts file on the workstation with the correct IP address and name of the Windows Server.

Important: HOSTS files deal with STATIC IP addresses. If the network is using DYNAMIC addressing, this could cause problems if the server is re-booted & obtains a different IP address then configured in the HOSTS file. The Windows serve should be configured to maintain the same address for the network at all times.

  1. Close QuickBooks.
  2. On your keyboard, press Windows + E to open the Computer window.
  3. In the right pane, double-click Local Disc (C:).
  4. Scroll down and double-click Windows folder.
  5. Scroll down and double-click System32 folder.
  6. Double-click the drivers folder.
  7. Double-click the etc folder.
  8. Open the hosts file using Notepad.
  9. Edit or add the IP address of the server after the last IP address listed.
  10. Press the Tab key once, and then enter the name of the server.
  11. From the File menu, choose Save.
  12. Open Quickbooks and your company file.
You are storing your company file on a Linux server

Important: The following information is intended for a system administrator who is familiar with the Linux operating system, understands network operations, and has permissions to properly install and configure the QuickBooks Enterprise Solutions Linux Database Server Manager.

Solution 1: Verify Connection

  1. Specify the directory in the Initord.conf file by configuring the Linux Database Server Manager. Then restart the QuickBooks Enterprise Solutions application on the Windows client.
  2. Ping the server:
    1. On your keyboard, press Windows + R to open the Run window.
    2. Enter CMD and click OK.
    3. At the command prompt, enter Ping(Name of Linux Server) and press Enter.

If you see the error cannot be found, try solution 2.

Solution 2: Edit the hosts file

Edit the hosts file on the workstation with the correct IP address and name of the Linux Server.

Important: The Linux file system is case sensitive. Be sure you use the right case when specifying the name of the company file you want to access from the Windows client. For example, if you specify companyB instead of companyb, Windows can access the Linux server but the database will not be able to open the file.

  1. Close QuickBooks.
  2. On your keyboard, press Windows + E to open the Computer window.
  3. In the right pane, double-click Local Disc (C:).
  4. Scroll down and double-click Windows folder.
  5. Scroll down and double-click System32 folder.
  6. Double-click the drivers folder.
  7. Double-click the etc folder.
  8. Open the hosts file using Notepad.
  9. Edit or add the IP address of the server after the last IP address listed.
  10. Press the Tab key once, and then enter the name of the server.
  11. From the File menu, choose Save.
  12. Open Quickbooks and your company file.

You may also copy your company file to a Windows PC and use the File Diagnostic tool described in the Windows section.

You are restoring your company file


Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Change the extension if the restored file extension is .qbm instead of .qbw

Restoring a backup file should create a company file with a .qbw extension at the end. If the Backup Process creates a file with either a .qbm or a .adr extension, rename the file extension to .qbw and attempt to open the renamed file. For example, rename My Company Name.qbm to My Company Name.qbw.

  1. If necessary, change your Windows settings so that you can see file extensions.
  2. Rename your QuickBooks company file:
    1. Open the company file in QuickBooks.
    2. Press F2 to open the Product Information window.
      Product information
    3. In the File Information section of the window, the location of the company file is shown in the Location field. If the file name is very long, it will end with ellipsis points (...). Move your mouse pointer over the file name to display the full name, and write it down.
    4. Close QuickBooks. (If you are in a multi-user environment, close QuickBooks on all workstations that use this company file.)
    5. Right-click the Windows Start button and choose Explore. Navigate to the company file location you noted in step c.
    6. Right-click the file name and select Rename.
      Important: If you don't see [CompanyName].qbw or [CompanyName].qbm, repeat step a so that you can see the file extension.
      Change extension
    7. Type the new company file name and press Enter.
      Important: If Windows prompts you to confirm that you want to rename the file, verify that you have entered the new file name correctly and click Yes.
  3. Open QuickBooks and open this file.

If you still encounter the error, try the next solution.

Solution 2: Check for problems in your file name and file path

QuickBooks looks at the full file name and path when restoring a backup. Eliminate very long paths and special characters:

  • Acceptable: c:\users\Fred\My Documents\QuickBooks data\Company Name.qbw
  • Not acceptable: Business\Fred\Fred's Documents\My Business $.Business> The quotation mark (') and the dollar sign ($) are special characters. The Fred's Documents folder and the My Buinsess $.qbw file should both be renamed.

Important: If you need to restore your backup to a network location, restore it to your computer first. Once the backup is restored, copy the restored file to the network location.

  1. From the File menu, choose Open or Restore Company.
  2. Select Restore a backup copy and click Next.
  3. Select Local backup and click Next.
  4. In the Open Backup Copy window, browse to your backup file [Companyname].non-alpha>
  5. Click Open.
  6. In the Open and Restore a Company window, click Next.
  7. In the Save Company File window, remove any the file the file using characters in the File Name field and remove any spaces.
  8. Click Save.
  • If file is on a Mapped network Drive then try accessing useing a UNC path (or reverse, switch from mapped to UNC path).
You are creating a back up

  1. Create a new File Folder on the root of the C drive.
  2. Create a back up and save it to the newly created File Folder.

If these solutions don't resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free. You can contact an agent for additional guidance. Fees may apply.

 
KB ID# SLN40226
5/26/2013 12:36:54 AM
QYPPRDQBKSWS07 9090 Pro 2012 2aa332