When you attempt to open, restore or backup your company file, you see one of these errors:
These errors might be caused by any of the following:
Collapse All or Expand All
If your file is hosted on Right Networks, please refer to Resolving 6000/6177 errors on Right Networks.
Your solution depends on what action you were taking when the error occurred. Please choose from the following scenario and follow the recommended troubleshooting steps for it.
Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
IMPORTANT: You may find that copying your company file to your desktop during troubleshooting is more effective than fixing it on your network. Once the problem is fixed, copy your file back to the original network location.
Download, install and run the QuickBooks File Doctor.
If you're using QuickBooks on more than one computer, configure only one of them to host the company file. Follow these steps to turn off hosting on all workstations.
The following are the manual steps that QuickBooks File Doctor performs automatically in Solution 1. Use these if the File Doctor cannot run successfully on your computer or if you prefer a manual solution.
Note: Due to the complexity and number of available firewall applications, Intuit can't provide support for specific firewall issues.
You need to scan the folder where the company file is stored to created the Network Descriptor (.nd) file. The *.nd file stores information about the computer that is hosting the file.
In a network environment, the computer (server) with the QuickBooks Database Server Manager installed needs to be the only computer with the hosting feature turned on. Scanning the company files turns hosting on.
IMPORTANT: Be sure the original company file name is renamed before copying the file that was recently opened from the desktop. Do not paste over the existing company file.
Edit the hosts file on the workstation with the correct IP address and name of the Windows Server.
IMPORTANT: The following information is intended for a system administrator who is familiar with the Linux operating system, understands network operations, and has permissions to properly install and configure the QuickBooks Enterprise Solutions Linux Database Server Manager.
Edit the hosts file on the workstation with the correct IP address and name of the Linux Server.
Note: The Linux file system is case sensitive. Be sure you use the right case when specifying the name of the company file you want to access from the Windows client. For example, if you specify company B instead of company b, Windows can access the Linux server but the database will not be able to open the file.
You may also copy your company file to a Windows PC and use the QuickBooks File Doctor described in the Windows section.
Restoring a backup file should create a company file with a .qbw extension at the end. If the Backup Process creates a file with either a .qbm or a .adr extension, rename the file extension to .qbw and attempt to open the renamed file. For example, rename My Company Name.qbm to My Company Name.qbw.
QuickBooks looks at the full file name and path when restoring a backup. Eliminate very long paths and special characters:
IMPORTANT: If you need to restore your backup to a network location, restore it to your computer first. Once the backup is restored, copy the restored file to the network location.