Was this page helpful?
Thank you!

Comments or suggestions?

Enter Email Address (optional)

Error -6000, -83: An error occurred

When you attempt to open, restore, or backup your company file, you see one of these errors:

  • An error occurred when QuickBooks tried to access the company file. Please try again. If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-6000, -83).
  • You do not have sufficient permissions to the specified folder. To use QuickBooks in a multi-user environment, you must have read/write access and create/delete rights to the folder where the company file is stored.

Why this is happening

These errors might be caused by:

  • Converting your company file from an earlier version over a network.
  • Missing files in your installation of QuickBooks.
  • Insufficient permissions for your network server, Windows user, or QBDataServiceUserXX.
  • Your firewall or security software blocking QuickBooks files.
  • Damage in your company file or the shared folder.
  • More than one computer trying to host the company file.
  • Using a non-U.S. version of Windows or having your Regional Language Settings in Windows set to something other than English.
  • How the file is accessed (Mapped Network Drive or UNC Path).
  • On Linux servers:
    • Having your company file in a directory not monitored by qbmonitor and no qbdir.dat file exists.
    • Your workstation being unable to ping the server by name.
  • The file extension may be .qbm or .qbw.adr.
How to fix it

NOTE: If your file is hosted on Right Networks, please use this article: Resolving 6000/6177 errors on Right Networks

Your solution depends on what action you were taking when the error occurred. Please choose the appropriate selection.

KB ID# SLN40226
11/28/2015 1:29:25 AM
QYPPRDQBKSWS09 9132 Pro 2016 e187f5