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Error -6000, -83: An error occurred

When you attempt to open, restore or backup your company file, you see one of these errors:

  • An error occurred when QuickBooks tried to access the company file. Please try again. If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-6000, -83).
  • You do not have sufficient permissions to the specified folder. To use QuickBooks in a multi-user environment, you must have read/write access and create/delete rights to the folder where the company file is stored.
Why this is happening

These errors might be caused by any of the following:

  • Converting your company file from an earlier version over a network.
  • Missing files in your installation of QuickBooks.
  • Insufficient permissions for your network server, Windows user, or QBDataServiceUserXX.
  • Your firewall or security software blocking QuickBooks files.
  • Damage in your company file or the shared folder.
  • More than one computer trying to host the company file.
  • Using a non-U.S. version of Windows or having your Regional Language Settings in Windows set to something other than English.
  • How the file is accessed (Mapped Network Drive or UNC Path).
  • On Linux servers:
    • Having your company file in a directory not monitored by qbmonitor and no qbdir.dat file exists.
    • Your workstation being unable to ping the server by name.
  • The file extension may be .qbm or .qbw.adr.
How to fix it

If your file is hosted on Right Networks, please refer to Resolving 6000/6177 errors on Right Networks.

Your solution depends on what action you were taking when the error occurred. Please choose from the following scenario and follow the recommended troubleshooting steps for it.

 

KB ID# SLN40226
9/29/2016 1:24:17 PM
QYPPRDQBKSWS07 9138 Pro 2017 c34157