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Sales orders that are invoiced in full or marked as closed show in Open Sales Orders by Customer

Your Open Sales Orders by Customer report includes sales orders that have been invoiced in full or marked as closed, or your Open Sales Orders by Customer report does not include sales orders that should be open.

Why this is happening

The sales order is damaged and must be repaired manually.

How to fix it

To resolve this issue, you need to make QuickBooks resave the sales order. There are several ways to do this. For best results, try the solutions listed here in the order shown.

  1. Open the sales order.
  2. Enter a period in the Memo field and click Save & Close.

If the sales order continues to appear in the Open Sales Report (a refresh of the report may be needed) proceed with the next steps.

Toggle the date to 20 years into the future:

  1. On the sales order, add 20 years to the sales order date (there is nothing magic about 20 years).
  2. Click Save & Close.
  3. Open the sales order and change the date back to the correct date.
  4. Click Save & Close.

Toggle the sales tax item:

  1. Click the drop-down arrow by the sales tax item.
  2. Click on another sales tax item.
  3. Click the drop-down arrow by the sales tax item.
  4. Click on the original sales tax item.
  5. Click Save & Close.

Add a sales item with a zero rate and a zero amount:

  1. Click into the Item Column and click the drop-down arrow to display the item list.
  2. Select an item and enter zero for the rate and for the amount.
  3. Click Save & Close.
  4. Reopen the sales order.
  5. Highlight the new item and press Ctrl + Delete on your keyboard.
  6. Click Save & Close.

Toggle the Closed checkbox at the bottom of the sales order:

  1. Clear the "Closed" checkbox at the bottom of the sales order in QuickBooks 2012 and older.  In QuickBooks 2013 and later, click on "Mark As Closed" at the top of the Sales Order. 
  2. Click Save & Close.
  3. Recheck the "Closed" check box at the bottom of the sales order in QuickBooks 2012 and older.   In QuickBooks 2013 and later, click on "Mark As Closed" at the top of the Sales Order.
  4. Click Save & Close. 

Toggle the Sale Order Number:

  1. Add a character to the Sales Order Number.
  2. Click Save & Close.
  3. Edit the Sales Order Number and change it back to the original number.
  4. Click Save & Close.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free, or you can contact a technical support agent for additional guidance. Fees may apply.

KB ID# SLN40051
4/23/2014 2:13:30 AM
QYPPRDQBKSWS04 9102 Pro 2013 33cf0b